Business Development Center Representative

Mazda of Claremont•Claremont, CA

6d•$18

About The Position

Mazda of Claremont is Growing — Join Our Team as a Sales and Service BDC Advisor! Mazda of Claremont is expanding and we’re looking for motivated, customer-focused Business Development Center (BDC) Advisors to join our winning team. If you enjoy engaging with customers, building relationships, and being part of a fast-paced dealership environment, this is a great opportunity to grow your career with a top-performing Mazda store.

Requirements

At least one year of customer service experience (AUTOMOTIVE BUSINESS PREFERRED)
Strong communication and people skills
Positive, hardworking, and professional attitude
Prompt, courteous, and dependable
Comfortable with computers and CRM systems
Team-oriented with a desire to learn and improve

Responsibilities

Answer inbound customer calls and set sales appointments
Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates
Provide customers with initial vehicle and product information
Present initial financing options based on customer needs
Follow up with leads that are not appointment-ready or who have no-showed
Maintain accurate daily activity in the CRM system
Participate in team meetings and process development sessions
Work collaboratively with sales teams and dealership leadership to deliver an excellent customer experience