Toyota Express Service Advisor

Kendall Auto Group•Bend, OR

4m•Onsite

About The Position

Kendall Auto Group is seeking an Express Service Advisor to join their Service team at Toyota Bend. This is a fast-paced environment serving clients throughout the community. The Service Advisor is the first point of contact for customers in the service department and plays a crucial role in building lifelong service customers. The ideal candidate will have high-level customer service experience, strong time management, work ethic, and communication skills, with the ability to prioritize customer needs.

Requirements

High level customer service experience is required.
A valid driver’s license is required.
A good driving record is required.

Nice To Haves

Knowledge of automobile service and parts is a plus.

Responsibilities

Interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance.
Verifying work was properly performed and diagnosed.
Researching vehicle history to make educated recommendations.
Inputting and maintaining customer information.
Completing work tasks in an efficient and organized manner.
Using telephone, email, and chat systems to communicate with customers.
Scheduling service appointments.

Benefits

Competitive pay plan / no cap on earnings
Career path development opportunities
Competitive paid time off
Shop Manager on-site for assistance
Fair dispatching and teamwork environment
Large loyal customer base
Experienced and loyal service technicians
Clean/Safe shop with the equipment you need to get the job done
Discounts on parts, service and vehicle purchases for you and your immediate family
Medical, Dental and Vision insurance
Paid Life insurance
401(k) plan with Fidelity
Accident and Illness supplemental plans