Express Service Advisor

Bettenhausen Automotive • Lockport, IL

1d • Onsite

About The Position

Bettenhausen Chrysler Dodge Jeep Ram in Lockport, IL is looking for an Express Lane Service Advisor to work in our growing service department. Bettenhausen offers a great work atmosphere, career growth, and has partnered with Strayer University to provide a free college education. Let us help you achieve your goals! This position offers weekly pay + monthly commission based on performance.

Requirements

• 2-5 years Express or Service Advisor experience
• Tech savvy – ability to use and learn computer systems and iPad
• Excellent communication and sales skills in person and over the phone
• Ability to work in a high-volume environment and prioritize tasks

Nice To Haves

• CDJR experience strongly preferred
• Reynolds & Reynolds experience preferred

Responsibilities

• Greet and engage with customers immediately upon arrival
• Consult and interpret customer needs for technicians
• Utilize exemplary customer service and sales skills to drive sales
• Serve as primary point of contact for express lane repairs and service matters
• Understand customers' problems and arrange for appropriate service
• Prioritize required services, and offer options
• Set and manage expectations of the service delivery for our customers
• Continuously keep the customer updated on repair needs and completion times
• Advise customers of factory and dealer recommendations along with prioritizing those recommendations
• Verify multipoint inspections are completed and reviewed with each customer
• Follow company policy and guidelines along with Code of Business Conduct & Ethics
• Complete required quarterly training along with required yearly OSHA training

Benefits

• Health and Dental
• Vision
• Short Term Disability
• Life Insurance
• Accident, Critical Illness, Hospital, & Cancer Coverage
• 401K Plan
• PTO
• Free college education (Associate's, Bachelor's or Master's degree covered by Bettenhausen)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree