Kia Express Service Advisor
About The Position
Ancira Auto Group is a family-owned automotive dealership group serving San Antonio and South Texas since 1972. We’re known for our commitment to excellence, integrity, and customer service—and for supporting our employees with strong leadership, growth opportunities, and a collaborative team environment. We hire to GROW our people! If you’re looking to join a respected organization that values professionalism, teamwork, and long-term career growth, Ancira Auto Group may be the right fit for you. The Express Advisor / Service Advisor 2 position exclusively serves the Lube Express Service Customer (maintenance checklist, oil change, possible tire rotation; larger, actual repair needs are referred to Service Advisor 1). The Service Advisor 2 aggressively pursues and achieves high Customer Satisfaction Index ratings beginning with courteous and helpful initial customer contact (whether by phone, in person, or otherwise) and continuing through the entire service visit to include timely scheduling, intake, job completion, and pristine return of the vehicle to the customer to ensure total confidence and satisfaction. May arrange for loaner or rental in the event of uncontrollable delays or as may be needed according to manufacturer protocol. If so, you must also assure satisfactory experience as well as monitor return of the loaned vehicle within timely manner. IN ALL CASES: Ensures payment/closure of Repair Orders promptly/immediately on completed work and not later than 24 hours from repair completion unless clearly and indisputably authorized otherwise by management.
Requirements
- Must be at least 21 years of age WITH 3 YEARS MINIMUM LICENSED DRIVING TIME
- Valid driver’s license with a favorable driving history
- Legally authorized to work in the United States
- Ability to pass random drug testing
- Reliable, team-oriented, and eager to learn
Nice To Haves
- Previous automotive or customer service experience is a plus, but not required
Responsibilities
- Perform courteous, knowledgeable intake of each customer's vehicle
- Assure accurate documentation is maintained on all Repair Orders
- Engage with customers as needed on an ongoing basis to assure customer communications are clear, factual, and helpful
- Monitor progress of work completion and keep customer informed as needed
- Know and present specials, Ancira-specific positives, and be informative with each customer
- Support service and sales teams with daily interactions as needed
- Maintain a clean, organized workspace
- Deliver friendly, professional customer service at all times
- Create Customer FANS from each interaction
Benefits
- Health, Dental & Vision Insurance
- Disability Insurance, Life Insurance, and Mental Health Care
- Paid Time Off
- Paid Holidays
- 401k with Employer Match
- Employee Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
