Express Meeting Manager CCCS
About The Position
The Express Meeting Manager is responsible for the direct selling and coordination of meetings and meal functions for various clients, including corporate and social clientele. This role provides a one-stop shopping experience for room and catering sales for groups of 30 rooms or less, with or without catering requirements. The position involves finalizing overnight rooms and catering programs for assigned bookings and ensuring customer satisfaction as a key liaison. Prospecting sales calls are also a part of the role, as assigned by the Director of Sales & Marketing. Evening and weekend hours may be required based on assigned groups. This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.
Requirements
- Previous sales experience preferred
- Food and Beverage knowledge
- Detail oriented and highly organized
- Ability to go above and beyond
Responsibilities
- Expectation to dedicate significant portion of time to direct telephone solicitation sales.
- Meet or exceed assigned revenue goals; Rooms, F&B, Meeting Room Rental, Incremental.
- Assure that all transactions with guests are handled in a legal, ethical manner.
- Develop positive working relationships with existing clients by anticipating needs and acting promptly to rectify any problems; maintain frequent contact with established and prospective clients.
- Practice effective revenue/yield management to include wise negotiation and booking function space, focused solicitation during soft occupancy periods and effective rate and price negotiation.
- Consults with representatives of client group or organization to plan details such as number of persons expected, display space desired, and food service schedule.
- Have a comprehensive understanding of the property and its offerings.
- Notifies various department heads of arrangements made to ensure high level of service and guest satisfaction.
- Manage time effectively, maximize sales time, focus on priorities, and complete assigned reports and projects in a timely manner.
- Possess strong working knowledge of business development and sales techniques, catering and banquet operations, yield management, service standards and techniques, guest relations and etiquette, food and beverage, service ware and equipment, menu development and general hotel knowledge and practical ability to apply business knowledge in a hotel setting.
- Execute rate negotiations and pre-qualification, issue contracts, and establishes files, process bookings and appropriate follow-up correspondence with clients.
- Responsible for maintaining lost business report files and tracking tentative and definite business by market segments.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
