Express Lube Service Advisor

Kendall Dealership Holdings • Fairbanks, AK

30d • Onsite

About The Position

Kendall Auto Group is seeking an Express Lube Service Advisor to join their Express Lube Team at Kendall Auto Mall in Fairbanks. This role is crucial in building lifelong service customers by being the first point of contact in the service department. The ideal candidate will have high-level customer service experience, strong time management, work ethics, and communication skills, with the ability to prioritize customer needs. This position operates in a fast-paced and constantly changing environment.

Requirements

• Proven strong customer service skills.
• Ability to multi-task.
• General knowledge of automobiles and their maintenance.
• A valid driver's license.
• A good driving record.

Nice To Haves

• Experience in service writing is not required, but dealership experience is preferred.

Responsibilities

• Interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance.
• Verifying work was properly performed and diagnosed.
• Researching vehicle history to make educated recommendations.
• Inputting and maintaining customer information.
• Completing work tasks in an efficient and organized manner.
• Using telephone, email, and chat systems to communicate with customers.
• Scheduling service appointments.

Benefits

• Competitive pay DOE
• Substantial bonus program
• Career path development opportunities
• Competitive paid time off and paid personal leave
• Discounts on parts, service and vehicle purchases for you and your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan w/ Fidelity
• Accident and Illness supplemental plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed