Express Car Wash Team Member

Loop Neighborhood Market • Oakley, CA

6h • $17 - $18 • Onsite

About The Position

West Coast Convenience, the parent company of Loop Neighborhood Market, Poppy Market, and other gas brands, is seeking customer-focused individuals to join their growing team. This role is responsible for providing exceptional customer service, assisting customers with wash package selections, upselling additional services, and maintaining a clean and welcoming environment. The associate will also operate and maintain the car wash equipment, monitor the system for issues, and troubleshoot minor malfunctions. The ideal candidate is detail-oriented, proactive, and dedicated to maintaining the cleanliness and smooth operation of the car wash while delivering top-tier customer service. Comprehensive training will be provided.

Requirements

• Must be able to work a flexible schedule as needed
• Communicate verbally and in writing with various management on car wash operations in a quick timeline, especially if there are any changes or items that may adversely affect the store’s operations
• Ability to read, understand, and write in the English language
• Perform basic math including proper calculation of change, etc.
• Ability to be on time and fulfill all scheduled shifts as required by the company’s attendance policies
• Can lift up to 50 pounds
• Ability to climb ladders as needed
• Ability to remain calm and respond to emergencies according to policies and procedures defined by company guidelines
• Tolerate exposure to gasoline fumes and cleaning products
• Ability to work in various environments, including in harsh weather conditions
• Must be 18+ years old to work

Responsibilities

• Provide outstanding customer service by greeting customers, assisting with wash package selections, and addressing inquiries in a friendly and professional manner.
• Upsell and signup customers for additional services and products including car wash subscriptions, premium wash upgrades, and car care items.
• Maintain cleanliness and organization of the car wash tunnel and outside areas, ensuring all equipment, customer areas, and restrooms are tidy and operational.
• Monitor the operation of the automatic car wash system, performing basic troubleshooting and identifying potential malfunctions or issues.
• Perform routine maintenance on car wash equipment, such as checking fluid levels and cleaning components, to ensure optimal performance and efficiency.
• Resolve customer concerns or issues in a timely manner, escalating more complex problems to management when necessary.
• Adhere to safety protocols and company policies to ensure a safe environment for both customers and team members.
• Additional duties as required by the Team Leader to support store operations

Benefits

• Fuel discount based on tenure: 0.10 cents off per gallon for 6 months to 3 years, 0.30 cents off for 3 to 5 years, 0.40 cents off for 5+ years (maximum 20 gallons and 2 fill-ups per week).
• Uniforms will be provided.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed