Express Car Wash Team Member
About The Position
West Coast Convenience, the parent company of Loop Neighborhood Market, Poppy Market, and other gas brands, is seeking customer-focused individuals to join their growing team. Headquartered in Union City, CA, the company operates a network of convenience stores, fuel stations, and car washes across California. Founded in 1978, West Coast Convenience is committed to delivering high-quality products and an exceptional store experience, guided by core values such as People, Teamwork, Communication, Training, Results Matter, Fun, Customer-Centered, and Safety. The Express Car Team Member is responsible for providing exceptional service, ensuring a positive experience for all customers by assisting them in selecting the right wash package, offering additional services through effective upselling, and maintaining a clean and welcoming environment. The associate must maintain a professional, friendly demeanor while addressing customer inquiries and needs promptly. Additionally, the associate plays a vital role in maintaining and operating the car wash, including performing routine cleaning and maintenance of equipment, monitoring the car wash system for issues, and troubleshooting minor malfunctions. Strong communication skills and a basic understanding of car wash operations and equipment are essential. The company provides all necessary training for this role.
Requirements
- Must be able to work a flexible schedule as needed
- Communicate verbally and in writing with various management on car wash operations in a quick timeline, especially if there are any changes or items that may adversely affect the store’s operations
- Ability to read, understand, and write in the English language
- Perform basic math including proper calculation of change, etc.
- Ability to be on time and fulfill all scheduled shifts as required by the company’s attendance policies
- Can lift up to 50 pounds
- Ability to climb ladders as needed
- Ability to remain calm and respond to emergencies according to policies and procedures defined by company guidelines
- Tolerate exposure to gasoline fumes and cleaning products
- Ability to work in various environments, including in harsh weather conditions
- Must be 18+ years old to work
Responsibilities
- Provide outstanding customer service by greeting customers, assisting with wash package selections, and addressing inquiries in a friendly and professional manner.
- Upsell and signup customers for additional services and products including car wash subscriptions, premium wash upgrades, and car care items.
- Maintain cleanliness and organization of the car wash tunnel and outside areas, ensuring all equipment, customer areas, and restrooms are tidy and operational.
- Monitor the operation of the automatic car wash system, performing basic troubleshooting and identifying potential malfunctions or issues.
- Perform routine maintenance on car wash equipment, such as checking fluid levels and cleaning components, to ensure optimal performance and efficiency.
- Resolve customer concerns or issues in a timely manner, escalating more complex problems to management when necessary.
- Adhere to safety protocols and company policies to ensure a safe environment for both customers and team members.
- Additional duties as required by the Team Leader to support store operations
Benefits
- Uniforms will be provided
- Employees that are with us for 6 months to 3 years = 0.10 cents off a gallon of fuel
- Employees that are with us for 3 years to 5 years = 0.30 cents off a gallon of fuel
- Employees that are with us for 5+ years = 0.40 cents off a gallon of fuel
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
