Express Car Wash Team Member

Loop Neighborhood Market • Mountain View, CA

6h • $20 - $21 • Onsite

About The Position

West Coast Convenience is seeking customer-focused individuals to join their growing team. The Express Car Team Member is responsible for providing exceptional service and ensuring a positive experience for all customers. This includes assisting customers with wash package selections, upselling additional services, and maintaining a clean and welcoming environment. The associate must maintain a professional and friendly demeanor, addressing customer inquiries promptly. Additionally, the associate will maintain and operate the car wash by performing routine cleaning and maintenance of equipment, monitoring the system for issues, and troubleshooting minor malfunctions. Strong communication skills and a basic understanding of car wash operations are essential. The company provides all necessary training.

Requirements

• Must be able to work a flexible schedule as needed
• Communicate verbally and in writing with various management on car wash operations in a quick timeline, especially if there are any changes or items that may adversely affect the store’s operations
• Ability to read, understand, and write in the English language
• Perform basic math including proper calculation of change, etc.
• Ability to be on time and fulfill all scheduled shifts as required by the company’s attendance policies
• Can lift up to 50 pounds
• Ability to climb ladders as needed
• Ability to remain calm and respond to emergencies according to policies and procedures defined by company guidelines
• Tolerate exposure to gasoline fumes and cleaning products
• Ability to work in various environments, including in harsh weather conditions
• Must be 18+ years old to work

Responsibilities

• Provide outstanding customer service by greeting customers, assisting with wash package selections, and addressing inquiries in a friendly and professional manner.
• Upsell and signup customers for additional services and products including car wash subscriptions, premium wash upgrades, and car care items.
• Maintain cleanliness and organization of the car wash tunnel and outside areas, ensuring all equipment, customer areas, and restrooms are tidy and operational.
• Monitor the operation of the automatic car wash system, performing basic troubleshooting and identifying potential malfunctions or issues.
• Perform routine maintenance on car wash equipment, such as checking fluid levels and cleaning components, to ensure optimal performance and efficiency.
• Resolve customer concerns or issues in a timely manner, escalating more complex problems to management when necessary.
• Adhere to safety protocols and company policies to ensure a safe environment for both customers and team members.
• Additional duties as required by the Team Leader to support store operations

Benefits

• Fuel discount based on tenure (0.10 cents off per gallon for 6 months to 3 years, 0.30 cents off for 3 to 5 years, 0.40 cents off for 5+ years, maximum 20 gallons and 2 fill-ups per week)
• Uniforms will be provided

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed