Express Advisor

Penske Automotive Group•Tempe, AZ

21h•Onsite

About The Position

Tempe Honda, a Penske Automotive Group dealership, is looking for an Express Service Advisor to join our team and deliver extraordinary customer experiences. As a trusted Express Service Advisor, you will be the liaison between the customer and the service department, scheduling appointments, reviewing service history, and relaying important information about vehicle maintenance and repairs to customers, while providing accurate cost estimates.

Requirements

Genuine interest in providing an exceptional customer experience.
Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
Excellent communication, interpersonal, and organizational skills.
Strong work ethic with the ability to work in a fast-paced, results-driven environment.
Able to wear all required safety and health personal protective equipment, including respirator, in the manner recommended by the equipment manufacturer
Able to take direction from multiple employees and prioritize work
Good communication skills, including the ability to listen to customers and determine how to assist them
Ability to work well in a team environment
Knowledge of automotive systems, tools, and repair processes
Outstanding attention to detail with a commitment to quality
Ability to use technical reference materials and technical manuals in written and online formats
Ability to communicate technical terms to non-technical audience
Ability to follow processes to ensure quality and safety
Effective time management skills and ability to prioritize
High school diploma or the equivalent or equivalent combination of education and experience.
Valid Driver's License

Nice To Haves

Prior experience in service department.

Responsibilities

Scheduling appointments
Reviewing service history
Relaying important information about vehicle maintenance and repairs to customers
Providing accurate cost estimates
Ensure our customers have a world-class service experience at every step along their ownership journey, especially in the scheduling and estimating of vehicle service and repairs.
Provide an unparalleled level of knowledge and technical expertise to help customers understand and approve their maintenance requirements, repair orders, and cost estimates.
Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity accuracy, and courtesy.
Strive to grow the dealership and your career by hitting challenging monthly goals.