Express Advisor

Laura Automotive Group•Sullivan, MO

6d•Onsite

About The Position

The Express Advisor serves as the primary point of contact between customers and the service department. This role is responsible for greeting customers, assessing vehicle service needs, preparing accurate repair orders and estimates, and ensuring clear communication throughout the repair process. The Express Advisor plays a key role in delivering an exceptional customer experience while supporting service department efficiency and profitability.

Requirements

High school diploma or general education degree (GED) required.
Competent in Word and Excel
Capable of speaking with customers and employees; reading/understanding manuals, operating and maintenance instructions, and safety regulations; and writing reports and other correspondence.

Nice To Haves

Prior Service Advising experience preferred
Strong organizational skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment.

Responsibilities

Greets customers in a timely, friendly manner and obtains vehicle information
Performs walk around with customer
Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test
Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs
Prepares a repair order showing time, cost and labor estimates for service
Explains the work performed and the repair order charges to the customer
Handles customer complaints
Checks on progress of repair throughout the day.
Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed
Reviews repair orders to ensure that work is completed and additional work and authorization is noted.
Closes repair order as appropriate
Maintains high customer satisfaction standards
Remains fully compliant with Company HR trainings
Maintains a professional appearance
Other tasks as assigned