Express Account Specialist

Brown & Brown Insurance•Fort Wayne, IN

1d•Onsite

About The Position

Brown & Brown is seeking an Express Account Specialist to join their growing team in Fort Wayne, IN. The Express Account Specialist is responsible for the management of day-to-day Express business customer service inquiries, both via phone and email. This individual will respond to all Express inquiries with a high-level of professional customer service excellence and within the prescribed response times. This individual operates at a low-to-intermediate skill and knowledge level, under a moderate+ level of supervision by the VP/Express Team Leader depending on individual’s experience to date.

Requirements

Indiana Property & Casualty license
2+ years of property & casualty insurance experience
College degree (preferred)
High school diploma or equivalent
Must be willing to grow and develop expertise, and also insurance and systems knowledge, to highest level possible.
Attention to detail and accuracy
Ability to meet required response times for all inquiries.
Excellent oral and written communication are key.
Demonstrated listening skills.
Keen problem-solving skills in adapting strategic underwriting direction to specific underwriting issues and business opportunities decisively.
Ability to develop and maintain productive insurer relationships.
Excellent negotiation, organization, and project management skills.
Polished professional with ambition, solid work ethic and ability to effectively work with and alongside people at all levels.
Computer technologies: Microsoft Outlook, Word, Excel and ability to quickly adapt to internal proprietary software programs.

Nice To Haves

Professional insurance designation (preferred)

Responsibilities

Work with VP/Express Team Leader and insurance carriers regarding policies, coverages, and acceptability guidelines, with a goal of increasing revenue while safeguarding underwriting profitability.
Learning daily tasks such as certificate issuance and endorsement processing to assist in the overall department workload.
Learn and maintain familiarity with all aspects of the Express online system, including web sales, policy delivery, payments and broker tracking.
Provide, with a positive attitude, a high level of support to brokers and individual customers.
Learn and maintain familiarity with all Express programs, policies, coverages, and acceptability guidelines.
This individual serves as a resource to answer policy and coverage questions from brokers and individual customers.
Review and become familiar with the daily bound report.
Identifying acceptable risks and exposures to determine applicants are eligible.
Follow-up on and help/sell to prospects and agents who obtain quotes through Express.