Export Operations Coordinator

Menzies Aviation•Delta, BC

About The Position

The Export Operations Coordinator will be responsible for managing all aspects of international air export shipments. This includes preparing and processing all necessary documentation, ensuring compliance with Canadian and international regulations, tracking shipments, and communicating with customers and overseas agents. The role requires strong organizational skills, attention to detail, and proficiency in relevant software and regulations.

Requirements

High school diploma required.
Strong knowledge of international air freight documentation, including air waybills and Canadian export reporting requirements (CERS).
Excellent written and verbal communication skills in English.
Strong organizational skills with the ability to manage multiple shipments and deadlines in a fast-paced environment.
Proficient in Microsoft Office (Outlook, Excel, Word) and experience using freight forwarding or cargo management systems.
Detail-oriented with strong problem-solving skills and a high level of accuracy.
Must be legally eligible to work in Canada.

Nice To Haves

Minimum 1–3 years of experience in freight forwarding, air export operations, or international logistics preferred.
Post-secondary education in Supply Chain, Logistics, or Business Administration considered an asset.
Familiarity with IATA Dangerous Goods Regulations is an asset (DG certification preferred or willingness to obtain).

Responsibilities

Complete all required export documentation for international shipments.
Request and provide quote and spot rate quotes as required.
File export declarations through CERS.
Prepare and issue air waybills (MAWB/HAWB).
Ensure all required documents are on hand and compliant with Canadian regulations prior to shipping.
Ensure compliance with Canadian aviation security regulations, including CATSA requirements and Transport Canada security programs.
Track shipments daily and proactively notify customers of uplifts, delays, or offloads with complete details.
Check in and process Dangerous Goods (DG) cargo in accordance with IATA Dangerous Goods Regulations.
Complete costing for each shipment file and generate invoices.
Respond promptly to emails from customers and overseas agents.
Make bookings with airlines and coordinate trucking for cargo pick-up and delivery.
Answer phone calls in a professional and timely manner.
Perform other duties as assigned.