Air Export Operations

Röhlig Logistics•Torrance, CA

2d•$65,000 - $80,000•Onsite

About The Position

Röhlig USA is a global freight forwarder specializing in air, ocean, and contract logistics. We deliver customized supply chain solutions through a network of over 2,700 employees worldwide. As a privately owned company, we focus on long-term partnerships and high-quality service. Our U.S. team is growing rapidly, driven by innovation, reliability, and customer success. At Rohlig USA there are 200 people working in 12 locations. We are looking for a dynamic Air Export Operator to join our growing team and manage air export shipments efficiently and accurately. The ideal candidate will have strong organizational skills, attention to detail, and a commitment to delivering excellent customer service in a fast-paced environment.

Requirements

High school graduate; some college preferred
Knowledge of related computer applications
Familiar with basic freight forwarding procedures
Two - three years of previous AE experience
Exceptional customer services skills
Attention to detail
Excellent Time management and problem-solving ability
Able to meet deadlines
Shows professionalism while remaining calm under pressure
Customer focused
Excellent Communication skills

Responsibilities

Utilize discretion and independent judgment to engage vendors to increase margin on each shipment.
Utilize discretion and independent judgment to ship goods using the most efficient, cost-effective route to increase margin on each shipment.
Discretion to engage vendors.
Management of vendors.
Negotiate rates with shipping vendors.
Employee profit and loss on each shipment will be analyzed.
Overall management of desk to maximize profit
Resolve Export accounting issues related to forwarding cost/payment, overseas invoicing, free domicile.
Process Air freight debtors & creditors in an expeditious manner by verifying they are correct prior to passing them to accounts for payment.
Provide any supporting documentation for overdue payments.
Ensure the department (cost center) achieves its financial and quality objectives.
Ensure support documentation is available and correct.
Book freight with Airlines and consolidators and obtain freight rates.
Arrange to pick up on behalf of the client/agent as required.
Registration of shipments.
Accurate completion of airway bills.
Operate customs exit systems ensuring relevant input data is recorded for obtaining E.C.N clearance.
Reporting to customs when required.
Ensure timely delivery to carrier’s consolidators and packing depots.
Cost invoicing and collection of correct charges.
Ensure compliance with all regulations prescribed by USA customs/IATA/TSA.
Keeps record of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance.
Regularly review reports to refine and improve services to the customer.
Review quotes and records rates to clients and prospective clients.
Manage allocated customers using established tools (e.g activity reports) to achieve and exceed targets.
Trace orders and ensure that information affecting arrival or dispatch is communicated to customers (internally and externally) or their agents.
Keep informed of competitor activities and industry trends; attend industry-related functions and seminars when required.
Deploy information about all contact with customers and supplies to all parties.