Export Office Associate (International Export Division)

Wismettac Asian Foods•Santa Fe Springs, CA

9d•Onsite

About The Position

Under general supervision, the Export Office Associate 1 contributes to the efficient operation of the International Export Division by providing administrative support for the division. The Export Office Associate 1 will perform clerical and administrative tasks related to all phases of employment, including filing, data entry, supporting the sales associate, answering telephones, and providing customer service to customers and clients.

Requirements

Spanish / English bilingual required.
Detail-orientated, self-motivated, and able to respond quickly to a fast-moving and ever-changing environment.
Knowledge of Microsoft applications (i.e. Word, Excel, Access, PowerPoint).
Excellent interpersonal skills in working and communicating with diverse employees at all levels of the organization.
Skills in keyboarding and in the use of word processing, spreadsheet, and database management computer software packages.
Effective communication skills internally and externally via phone, email, and in person.
Assemble, sort, and/or distribute documents, supplies, and/or materials/items.
Deals with people in a manner that shows sensitivity, tact, and professionalism.
Follow written and/or oral instructions.
Ability to organize and prioritize numerous tasks and complete them under various time constraints; principles, practices, and procedures of an office environment.
Ability to use the telephone in a professional and courteous manner.
Ability to speak, write, and read English.
Ability to speak clearly, concisely, and effectively.
Positive work history and ability to maintain solid attendance.

Nice To Haves

Working knowledge of U.S. Customs and other government agency regulations is a plus.

Responsibilities

Responds to internal and external inquiries concerning shipments and/or issue resolutions
Review international/ domestic orders to ensure appropriate documentation is submitted to the government to ensure shipment of products.
Follow-up with vendors to ensure product procurements are on time.
Handle customer service functions in a manner that presents the company in the highest possible image, ensuring timely call-backs, expediting customer requests, and order confirmation and verification.
Communicate and correspond with internal and external partners to ensure timely shipments of products.
Copies and collates documents sends faxes, and performs similar office tasks.
Provide excellent customer service by communicating with clients to expedite the resolution of customer problems/ complaints and provide positive feedback.
Responsible for daily registration activities including but not limited to printing invoices, matching purchase orders as necessary, checking on payments and forwarding cash receipts to the accounting department, mailing invoices, and filing permanent copies.
Supports export associates and department staff and acts as an assistant on various tasks
Proved assistance to others in the export department as appropriate (i.e. labeling of products).
Review customer’s orders and ensure that orders are processed through the order processing system.
Maintain professionalism stay abreast of new products and recommend alternative products for out-of-stock items.
Provides new and current customers with product information including pricing, delivery, inventory stocking, and/or back-order availability, functionally equivalent cross matches, and value-added product information.
Other tasks as assigned.