Export Bids Analyst
About The Position
The Export Bids Analyst handles customer enquiries and shipment documentation in accordance with MSC guidelines. The role enters and monitors shipment information using MSC’s proprietary IT system and coordinates with shippers, consignees, government agencies, and overseas offices as necessary. The analyst assumes documentary and customer-service responsibility for assigned shipments, maintains ocean-shipment documentation and correspondence, routes files and shipments efficiently, and builds positive customer relationships. The position is office-based five days per week, Monday through Friday; there is no fully remote or hybrid option except when off-site duties are required.
Requirements
- Bachelor’s degree preferred or equivalent experience.
- Advanced English proficiency.
- Strong attention to detail.
- Organized, efficient, and able to manage time effectively.
- Strong customer-service mindset; focused and responsive.
- Ability to work under tight deadlines.
- Strong team-player skills.
- Knowledge of MS Excel and ability to learn new software.
- Authorization to work in the United States.
- Ability to commute to the designated office location.
- Able to sit for prolonged periods and work at a computer.
- Able to lift up to 15 pounds.
Nice To Haves
- Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, call center, administrative, or clerical work.
Responsibilities
- Handle customer enquiries and shipment documentation according to MSC guidelines.
- Enter and monitor shipment information through MSC’s proprietary IT system.
- Liaise with shippers, consignees, government agencies, and overseas offices as necessary.
- Assume documentary and customer-service responsibility for assigned shipments.
- Maintain efficient ocean-shipment documentation and correspondence.
- Establish and maintain positive relationships with customers.
- Route files and shipments efficiently.
- Respond accurately and promptly to customer inquiries about transportation milestones and shipment details.
- Follow corporate guidelines when addressing shipment inquiries.
- Escalate unique or complex customer issues to the appropriate supervisor when necessary.
- Generate potential solutions to customer issues.
- Provide feedback on corporate practices and metrics to support process efficiencies.
- Perform other related duties as assigned.
Benefits
- Health, prescription, dental, and vision insurance.
- Life insurance equal to one-time annual salary, up to $50,000.
- Long-term disability benefits.
- Flexible Spending Accounts for health, dependent care, and transit/parking.
- Supplemental life, accident, critical illness, and hospital indemnity plans.
- Short-term disability insurance.
- 401(k) plan with a 3% Safe Harbor contribution and an option for an additional 3% employer match.
- Wellness program initiatives.
- Corporate partner discount programs.
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What This Job Offers
Job Type
Full-time
