Export Bids Analyst

MSC Mediterranean Shipping Company SA • Mount Pleasant, SC

1d • Onsite

About The Position

The Export Bids Analyst handles customer enquiries and shipment documentation in accordance with MSC guidelines. The role enters and monitors shipment information using MSC’s proprietary IT system, coordinates with shippers, consignees, government agencies, and overseas offices, and takes documentary and customer service responsibility for assigned shipments. It maintains ocean-shipment documentation and correspondence, routes files and shipments efficiently, and develops positive customer relationships.

The position provides timely, accurate responses to customer questions about transportation milestones and shipment details, follows corporate guidelines when addressing enquiries, escalates complex issues to an appropriate supervisor when needed, and helps generate solutions to customer issues. The analyst also provides feedback on corporate practices and metrics to support process efficiency and performs other related duties as assigned.

This is an on-site role, five days per week, Monday through Friday. Fully remote or hybrid work is not available, except when off-site duties are required.

Requirements

• Bachelor’s degree preferred or equivalent experience.
• Advanced English proficiency.
• Strong attention to detail.
• Organized, efficient, and able to manage time effectively.
• Strong customer service mindset; focused and responsive.
• Ability to work under tight deadlines.
• Strong team-player skills.
• Knowledge of MS Excel and ability to learn new software.
• Authorization to work in the U.S.
• Ability to commute to the designated office location.
• Able to sit for prolonged periods and work at a computer.
• Able to lift up to 15 pounds.

Nice To Haves

• Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, call center, administrative, or clerical jobs.

Responsibilities

• Handle customer enquiries and shipment documentation in accordance with MSC guidelines.
• Enter and monitor shipment information using MSC’s proprietary IT system.
• Liaise with shippers, consignees, government agencies, and overseas offices as necessary.
• Assume documentary and customer service responsibility for assigned shipments.
• Maintain ocean-shipment documentation and correspondence.
• Establish and maintain positive relationships with customers.
• Route files and shipments efficiently.
• Respond promptly and accurately to customer enquiries regarding transportation milestones and shipment details.
• Follow corporate guidelines when responding to shipment enquiries.
• Escalate unique or complex customer issues to the appropriate supervisor when necessary.
• Generate potential solutions to customer issues.
• Provide feedback on corporate practices and metrics to support process efficiency.
• Perform other related duties as assigned.

Benefits

• Health, prescription, dental, and vision insurance.
• Life insurance, with a one-time annual salary benefit up to $50,000.
• Long-term disability benefits.
• Flexible Spending Accounts for health, dependent care, and transit/parking.
• Supplemental life, accident, critical illness, and hospital indemnity plans.
• Short-term disability insurance, effective day one.
• 401(k) plan with a 3% Safe Harbor contribution and an option for an additional 3% employer match.
• Wellness program initiatives.
• Corporate partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level