Export Advisor

Canadian Commercial Corporation•Ottawa, ON

5d•CA$72,789 - CA$86,450•Hybrid

About The Position

The Export Advisor reports to the Director, Customer Acquisition and Outreach. As an integral part of the Customer Acquisition team, you’ll collaborate with other team members to refine the team’s business processes and the micro services the team offers under the banner of Advisory Services. As part of Customer Acquisition, you’ll build relationships with business partners in Business Development (International Prime Contractor program) and Operations/Contract Structuring (U.S> DoD Prime Contractor program) to better serve new customers and to smoothly hand over companies ready for those programs. As back up for the Voice of Customer program you’ll work with the VOC Project Manager and the Senior Director, Communications and Marketing.

Requirements

A university degree, from a recognized institution, in communications, marketing, or a related field or an acceptable combination of education, and/or related work experience.
A minimum of three (3) years of related experience, preferably in a Crown corporation or professional services firm.
Excellent writing, proof-reading, and editing skills with attention to detail.
Experience communicating in writing and verbally with prospects and customers.
Highly organized and have experience managing multiple customer accounts simultaneously.
Demonstrated highly developed judgement and can identify customer and communications issues as they emerge.
Prioritize tasks based on relative importance and urgency, thrive under pressure, and can effectively and professionally handle issues that arise each day.
Interested in working with Canadian exporters and foreign government buyer audiences.
Committed to on-going learning and education.
Bilingual (French) C-B-C Imperative

Responsibilities

Monitors, triages, and logs inquiries (website, emails, calls, events) as Leads.
Responds to inquiries and redirects those that are not prospects for our products or services to other suitable resources within the Government of Canada (No Wrong Door).
Responds to partner inquiries and escalates partner inquiries related to MOUs and buyer needs to Senior Director, Global Business Development Operations and other partner inquiries to Director, Customer Acquisition and Outreach.
Onboards prospective customers with Customer Discovery Calls and identifies which Advisory Services (GBOF, Intl Prime, US DoD Prime) and which program referrals (ISED, TCS, EDS, BDC) should be offered to meet their needs.
Builds U.S. DoD Prime Contractor and International Prime Contractor program expertise to respond to simple inquiries from Canadian exporters, delivers related micro-services to incubate prospects, and refers complex inquiries for U.S. DoD Prime Contractor program to Contract Structuring (U.S. DoD) or for International Prime Contractor program to Senior Export Advisors.
Builds Government of Canada partner services expertise to be able to offer referrals to appropriate programs to customers.
Supports Customer Acquisition outreach event planning to maximize prospecting results and recommend events for CAT participation.
Supports Director, Customer Acquisition reporting on outreach, inquiries, onboardings, incubations, and leads handed over to Operations/Contract Structuring and Business Development teams.
Supports Customer Acquisition team data migration of inquiries from Smartsheet to Dynamics CRM.
Supports Voice of the Customer program by assisting with Customer Satisfaction (CSAT) interviews at key milestones in their CCC customer journey.
Adheres to the CCC Policy Suite and related procedures and instructions.