Expert Service Partner Manager

Acxiom•Homebased - Conway, AR

1d•Remote

About The Position

As a Service Partner, you are the strategic steward of the client and their journey through owning relationships, driving delivery, and unlocking growth. You serve as the primary interface between clients and Acxiom, ensuring every engagement delivers measurable value, fosters loyalty, and supports expansion. The role blends strategic insight, operational excellence, and cross-functional leadership to elevate client success and internal alignment. You will be the primary point of contact for clients, developing a deep understanding of their businesses, industries, and goals. You will proactively guide clients through onboarding, adoption, and renewal, while identifying opportunities to expand partnerships through upsell, cross-sell, and new use cases. You will lead initiatives across internal teams, resolve issues with urgency, and advocate for client needs. The position calls for strategic thinking, operational excellence, strong interpersonal influence, ownership, clear communication, and adaptability in a fast-paced environment.

Requirements

6–8 years of Service Partnership, Customer Success, or Account Management experience in client-facing roles in consulting or agency settings.
Ability to manage multiple projects concurrently using excellent communication skills.
Proficiency in Microsoft Office Suite tools.
Focus on clients’ needs by establishing credibility and building relationships.
Ability to take action and/or switch to alternate strategies to achieve goals.
Solid analytical, problem-solving, and decision-making skills.
Strong written and verbal communication skills.

Responsibilities

Act as the primary point of contact for clients, managing tactical needs and long-term planning.
Build trust with client decision makers by understanding client goals, industry context, contracts, and Acxiom’s offerings to align solutions effectively.
Support Quarterly Business Reviews (QBRs) to showcase value and recalibrate objectives.
Build strategic client relationships to identify and qualify upsell, cross-sell, and expansion opportunities.
Facilitate internal work to solution new capabilities, and partner with others to craft and deliver upsell proposals.
Consult with new logo pursuit experts during solution proposing and contracting to ensure a successful handoff to operations.
Ensure continuous value delivery and long-term satisfaction through proactive engagement and strategic guidance.
Sponsor and oversee upsell projects to ensure timely, high-quality execution across internal teams.
Collaborate with delivery managers and maintain operational rigor by ensuring accurate billing, resource management, and compliance.
Foster relationships with internal product and IT experts to understand upcoming client impacts and new client offerings.
Monitor account health and usage metrics to anticipate risks and drive retention.
Communicate clearly across stakeholders and influence internal priorities to support client success.
Seek feedback, apply learnings, and contribute to innovation efforts that enhance client experiences and internal innovation.
Serve as the escalation point for issues, feedback, and troubleshooting, both client-facing and internal, for all contracted product and service components.