Expert Service Center Technician

Xylem•Rockford, IL

2d•Hybrid

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Expert Service Center Technician is responsible for performing service activities at service center locations in a safe and efficient manner. This role includes working with mechanical, electrical, and plumbing systems, performing preventative maintenance, troubleshooting equipment issues, assisting with shop and yard work, and ensuring a safe work environment. The position may occasionally interface with customers.

Requirements

High school diploma or equivalent
Capable of obtaining a CDL (Class A or B) with applicable endorsements
3–7 years of technical experience in mechanical, electrical, or plumbing work
Experience with customer service
Experience working independently without direct supervision
Strong mechanical, electrical, or plumbing skillset
Ability to troubleshoot and resolve technical problems
Critical thinking and problem-solving skills
Ability to synthesize technical information and communicate it clearly
Microsoft Office proficiency
Strong safety awareness and adherence to procedures
Ability to complete driver-related forms and background checks
Clean driving record
DOT Medical Card – if applicable

Nice To Haves

Technical or trade school background
Technical certifications, industry-specific licenses, or military technical experience

Responsibilities

Maintain a safe working environment and culture
Take care of company property and equipment
Demonstrate accountability, innovation, and empowerment in all tasks
Function effectively as part of a team and work independently with minimal supervision
Lead, coach, and mentor junior technicians as needed
Perform preventative maintenance, inspections, and repairs on mechanical, electrical, and plumbing systems
Assist with general shop and yard tasks as required
Communicate clearly and professionally with coworkers and customers
Travel to customer or job sites as needed (up to 20%)