Expert Program Manager
About The Position
The FlightCore Program Manager, Expert serves as a key business partner to the FlightCore Manager, providing strategic planning, operational analysis, governance, training, program management, and technology implementation support to advance FlightCore's mission as the central coordination hub for Aviation Services. Working closely with the FlightCore Manager, this role leads process improvement initiatives, develops performance metrics and operating standards, oversees workforce readiness programs, and serves as the primary business lead supporting the development, implementation, and continuous improvement of FlightCore's Flight Operations Management System. Under the direction of the FlightCore Manager, this position helps translate organizational priorities into operational plans, system requirements, performance metrics, standardized processes, training programs, and continuous improvement initiatives that enable safe, efficient, and scalable aviation operations across helicopter, fixed-wing, and UAS programs. The role serves as FlightCore's primary program management resource and provides the analytical, governance, and change management support necessary to continuously improve operational performance, technology adoption, and customer service. This position is hybrid, working from your remote office and your assigned work location based on business needs or company requirements. The assigned work location will be within the PG&E Service Territory and will be agreed upon by the successful candidate and hiring leader.
Requirements
- Bachelor's degree or equivalent experience.
- Eight (8) years of aviation operations, program management, or related experience.
- Demonstrated experience leading complex operational initiatives, programs, or cross-functional projects.
Responsibilities
- Analyze operational demand, aircraft utilization, and resource capacity to support efficient mission execution.
- Develop business cases and recommendations that improve operational effectiveness, customer service, and resource utilization.
- Partner with the FlightCore Manager to support strategic planning and operational readiness initiatives.
- Monitor operational trends and recommend actions to improve service delivery and performance.
- Establish and maintain FlightCore performance metrics, operational scorecards, dashboards, and reporting tools.
- Develop executive reports, presentations, and operational reviews for Aviation leadership.
- Facilitate governance meetings and track strategic initiatives, action items, and leadership commitments.
- Monitor program performance and recommend corrective actions and improvement opportunities.
- Support development of long-range goals and operational objectives.
- Serve as the primary business lead supporting the FlightCore Manager for the development, implementation, and continuous enhancement of FlightCore's Flight Operations Management System.
- Partner with software vendors, Aviation leadership, FlightCore personnel, and stakeholders to identify business needs and operational requirements.
- Lead requirements gathering, business process mapping, workflow design, and operational use-case development.
- Translate Aviation business needs into functional requirements, user stories, testing criteria, and implementation plans.
- Coordinate system testing, user acceptance testing (UAT), issue resolution, and deployment readiness activities.
- Develop implementation, training, and change management strategies that drive successful adoption across Aviation Services.
- Monitor project milestones, risks, dependencies, budgets, and performance metrics associated with system development.
- Drive continuous improvement and future enhancements that improve scheduling, dispatch, documentation, reporting, compliance tracking, resource management, and operational visibility.
- Serve as the primary liaison between FlightCore and software vendors to ensure business objectives are met and operational requirements are incorporated into system development.
- Lead process improvement initiatives that improve safety, efficiency, quality, and customer experience.
- Identify and implement opportunities for workflow automation and technology enhancements.
- Support implementation of scheduling, dispatch, reporting, analytics, and operational technology solutions.
- Analyze business processes and recommend scalable solutions.
- Drive continuous improvement efforts that reduce inefficiencies and improve operational consistency.
- Support advancement of FlightCore's digital transformation roadmap through implementation of technology and automation solutions.
- Identify opportunities to reduce manual work, improve data quality, and enhance operational visibility.
- Develop and maintain FlightCore operating procedures, job standards, training materials, operating manuals, and knowledge repositories.
- Lead onboarding, qualification, and recurring training programs for FlightCore personnel.
- Establish knowledge management frameworks that support workforce continuity and succession planning.
- Ensure consistent adoption of FlightCore standards, policies, and best practices.
- Partner with the FlightCore Manager to identify workforce development opportunities and capability gaps.
- Partner with Helicopter Operations, UAS Operations, Aerial Survey, Safety, and support organizations to ensure coordinated mission execution.
- Build and maintain strong relationships with internal and external stakeholders.
- Serve as a liaison between FlightCore and supported functional areas to improve communication and service delivery.
- Facilitate collaboration across Aviation Services programs to improve operational outcomes.
- Communicate with all coworkers and partners with PG&E Purpose, Virtues and Stands at the forefront. Imbodies; trustworthiness, empathy, curiosity, tenacity, nimbleness and is an owner in service of PG&E Stands:
- Executes work with inclusivity and fosters a speak up environment.
- Support Aviation's Safety Management System (SMS) and continuous improvement efforts.
- Ensure FlightCore processes align with regulatory, company, and operational requirements.
- Support risk identification, corrective action tracking, and operational learning initiatives.
- Promote a culture of safety, accountability, and operational excellence
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
