Expert, Outbound Business Sales - Nashville | On site |

T-Mobile•Nashville, TN

1d•Onsite

About The Position

As an Expert in Outbound Virtual Business Sales at T-Mobile, you will handle outbound business sales leads for both new and existing customers. Your role involves conducting discovery conversations to identify the best T-Mobile products and services for each customer, utilizing a thorough understanding of T-Mobile for Business offerings. You will recommend wireless solutions, including price plans, data, and enhanced services. Collaboration with direct field sales teams, as well as Implementation and Solution Engineering support teams, is key. Responsibilities include researching and fraud-checking businesses before sales engagement, managing the business verification process, and working closely with various verification and fraud teams. You will also handle necessary tax and financial documents for business customers and provide post-sale customer support for the duration of account ownership.

Requirements

High School Diploma/GED (Required)
Organization and Task Management: Demonstrate efficient organization skills, the ability to prioritize and respond to incoming activity/tasks with a sense of urgency and accuracy, and work well in a dynamic, fast-changing environment that requires a high degree of multi-tasking. (Required)
Communication and Collaboration: Excellent communication and interpersonal skills, ability to learn and follow processes thoroughly, work cooperatively and collaboratively with all levels of employees and management, maintain a mature, self-motivated, positive, professional attitude, and adapt effectively in a new role. (Required)
Technology Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook, as well as experience with WebEx, Dialpad, and Google applications. (Required)
At least 18 years of age
Legally authorized to work in the United States

Nice To Haves

Less than 2 years Outbound commissioned environment (Preferred)
Less than 2 years Business customer service, sales, or retention (Preferred)

Responsibilities

Make a high volume of daily outbound calls to various hot, warm, and cold prospect leads assigned from marketing lead initiatives and campaigns.
Handle daily customer communication and follow-ups using various tools to complete outbound/inbound phone calls, emails, online meetings/appointments.
Perform research to understand customers' unique needs and select appropriate product/service information messaging, effectively meeting the needs of individual business customers.
Use product knowledge to showcase products and solutions, building quotes for business customers.
Utilize quote builder and Salesforce to build sales quotes based on meetings/sales conversations with customers.
Partner daily with Business Verification, Credit Underwriting, and Fraud teams to verify and validate all new logo business customers.
Carefully follow the lead management processes in Salesforce to qualify customers, including researching the business through various resources to prevent fraud and protect the company.
Facilitate direct field sales partnerships with Account Executives for all deal sizes based on customer needs, in the SMB and ENT space.
Provide follow-up care for customers with billing, device, or service issues.
Work with Business Technical Support, Business Sales Support, and Care to support business customers and handle escalations for Telesales experts.