Provide premium software support and services to Ensono mainframe clients as they relate to Mainframe IMS systems. This role involves fulfilling customer service requests, providing primary support for reported problems related to IMS and related OEM software products, and supporting a 24 x 7 x 365 basis across multiple time zones. The position also includes installing OEM software products according to best practices and Ensono standards, providing key support for customer migration services, assisting project managers in customer transitions, executing disaster recovery plans in cooperation with the Disaster Recovery Services, adhering to schedules for efficient resource management and timely implementations, and following ITSM change control procedures.
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Job Type
Full-time
Career Level
Senior
Education Level
Associate degree