Expert-Level Services Sales Account Manager
About The Position
Keysight’s Global Services organization is seeking an Expert-Level Services Sales Account Manager to drive strategic growth, expand multi-year service contracts, and deepen account penetration across enterprise, semiconductor, aerospace & defense, and communications customers nationwide. This senior individual contributor will own large, complex service portfolios—Calibration, Repair, Asset Management, Uptime Services, Managed Services, and Digital/Software Support—acting as the primary business leader for post-sales lifecycle value. You will be responsible for developing account strategy, shaping long-term customer roadmaps, and aligning Keysight’s advanced service capabilities with customer operational, engineering, and mission-critical requirements.
Requirements
- 5-10+ years in technical account management, services sales, or lifecycle services roles (preferably in test & measurement, A&D, semiconductor, telecom, or electronics industries).
- Deep understanding of electronic test equipment, calibration and repair processes, and asset lifecycle management.
- Proven ability to manage complex enterprise customers and close multi-year service agreements.
- Strong business acumen in negotiation, commercial structuring, and value-based selling.
- Ability to confidently lead customer executive reviews, service strategy sessions, and program readiness meetings.
Nice To Haves
- Experience working with enterprise customers in the Northeast corridor—Aerospace & Defense, semiconductor fabs, network equipment providers, or R&D labs.
- Understanding of government contracting (DoD, FFRDC, prime/sub relationships) and ITAR/DFARS considerations.
- Familiarity with KeysightCare, TestOps, NPI support structures, and lab modernization programs.
- Bachelor's degree in Engineering, Business, or related field; MBA or technical graduate degree is a plus.
Responsibilities
- Own and grow an assigned portfolio of high-value enterprise and A&D accounts throughout the Northeast region.
- Develop multi-year Lifecycle Services strategies tied to customer technology roadmaps and test modernization initiatives.
- Serve as the trusted advisor on test asset strategy, uptime optimization, calibration programs, and operational risk reduction.
- Lead executive-level service reviews, QBRs, and long-term service planning discussions.
- Drive YoY growth across all Keysight service offerings, consistently delivering against quota and profitability targets.
- Identify whitespace within accounts and introduce advanced solutions including KeysightCare, Repair & Calibration Services, Asset Optimization, Test Ops, Managed Services, and Test Automation software services.
- Build multi-year contracts leveraging Keysight’s regional service centers and onsite managed service capabilities.
- Negotiate commercial terms, pricing, and service deliverables at expert level.
- Own C‑suite, VP-level, and Director-level service relationships to ensure customer satisfaction and long-term retention.
- Engage deeply with engineering, metrology, operations, production, and program teams to understand mission requirements.
- Serve as escalation point for critical service events, outage mitigation, or urgent operational support.
- Partner with Field Sales, Services Delivery, Service Centers, Technical Support, and Solutions Consulting to execute customer strategy.
- Collaborate with Legal, Finance, and Operations to structure complex service agreements.
- Lead internal teams during RFPs, contract renewals, and technical solution development.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401k
- Flexible scheduling
- Professional development
- Continued education
- Learning development program
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
