Expert Field Service Technician

Xylem•Lowell, MA

2d•Onsite

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Senior Field Service Technician will be responsible for executing field service activities at customer sites in a safe and efficient manner. This role includes works with civil and mechanical equipment conditions, conducts installations and can identify and remedy safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and potentially works at multiple sites / with multiple technologies. Critical thinking in this role is a critical item. Xylem is seeking mechanically inclined professionals who are passionate about hands-on work and problem-solving. We encourage individuals with backgrounds in HVAC, electrical work, plumbing, diesel and mechanical systems, or construction to apply. At Xylem, we are united by a shared purpose: solving water to create a more sustainable world. If you are driven by innovation, service, and making a real impact, we invite you to bring your skills to our team as a Field Service Technician. To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Create and maintain safe working environment and culture within the organization Take care of company property Demonstrates high impact culture through innovation, accountability and empowerment Must be able to function in a team environment Willingness to learn Usually works with direct supervision but can work independently if needed.

Requirements

HS diploma or equivalent
Ability to pass background check & pre-employment drug screen
Clean driving record
Electrical, mechanical ability
Lead by example
Work without direct supervision
Technically sound
Experience with Microsoft Office including smart devices
Must have customer service experience
Demonstrates critical thinking and troubleshooting ability
Synthesizes technical information and communicates it clearly
Derives insight from customer experience to produce outcomes and solve moderately complex problems often in novel and unexpected ways

Nice To Haves

Water treatment experience highly preferred
HVAC experience highly preferred

Responsibilities

Executing field service activities at customer sites in a safe and efficient manner.
Working with civil and mechanical equipment conditions.
Conducting installations.
Identifying and remedying safety issues (both Company and Customer owned equipment).
Directly interfacing with customers.
Potentially working at multiple sites / with multiple technologies.
Creating and maintaining a safe working environment and culture within the organization.
Taking care of company property.
Demonstrating high impact culture through innovation, accountability and empowerment.
Functioning in a team environment.
Willingness to learn.
Working with direct supervision but can work independently if needed.