Expert en sinistres II QC

Co-operators • Laval, QC

8d • CA$60,574 - CA$100,956 • Hybrid

About The Position

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities. As the Claims Representative II you will investigate, negotiate and settle intermediate automobile, property, commercial, condominium and rudimentary farm claims for the organization. You will contribute to the organization’s client service culture through professional interactions with clients and implementing innovative and client centric solutions.

Requirements

• Experience in insurance claims or a related field.
• Completed post-secondary education in insurance or a related discipline.
• Provincial Adjuster Licence (Claim Adjuster Autorité des Marchés Financiers).
• Experience working in a contact centre and strong knowledge of client service principles, insurance and insurance claims, policy coverages and provincial legislations and regulations.
• Proficiency in both English and French is essential to the main duties in this role, including servicing and communicating primarily with majority anglophone and francophone clients, groups, and teams. The essential non-French duties are not assignable to adjacent or other team members.

Nice To Haves

• Working towards or having the Chartered Insurance Professional (CIP) designation is an asset.

Responsibilities

• Interpreting and applying coverage, participating in major event responses and negotiating and settling intermediate service claims with a focus on behaviour based outcomes.
• Investigating the cause of a loss and the extent of damages, including collaborating with appraisers in the evaluation and verification of estimates to ensure accurate settlement offers are made.
• Communicating with clients to deliver clear messages and resolve concerns while liaising with stakeholders to ensure the efficient and timely settlement of claims.
• Supporting the development of new and existing team members by providing guidance, sharing claims handling knowledge and acting as a technical resource.
• Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.

Benefits

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• Competitive salary and incentive programs.
• Comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree