Expert En Sinistre /Desktop Claims Adjuster, REMOTE (Laval, QC)

SCM Services d’assurances•Laval, QC

10d•Remote

About The Position

We are currently looking to add a Direct Damage & Liability Adjuster (2-3 years experience) to our National Accounts team!! To be successful in this role, the ideal candidate will have training/experience in direct damage and will be interested in handling many different types of claims (auto, property & liability). This position is 100% remote, but an office awaits you in Laval if you prefer to work in hybrid mode. You can live anywhere in Canada if you have a valid Quebec claims adjuster's license (personal and commercial). Functional English is required (oral and written).

Requirements

2 to 3 years of experience in direct damage and liability claims.
Valid Quebec claims adjuster's license (personal and commercial).
Functional English is required (oral and written).
Proactive in finding resolutions, with sense of urgency and responsiveness.
Effective analytical skills including identification of cause-and-effect dynamics.
Able to draw valid conclusions and effectively communicate them.
Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
Ability to handle pressure with a calm demeanor, especially during conflict and difficult situations.
Must have people skills with bias towards building relationships with own team and claims stakeholders.
Proficient with computers and current technology.
Effective written skills including grammar and those of a technical in nature.
Effective oral skills, including listening, interviewing, negotiating, etc.; Must be able to flex style appropriate to audience.
Excellent customer service skills and ensures that all inquiries are effectively dealt with in a timely manner.

Nice To Haves

Bilingualism (French and English) is a strong asset.

Responsibilities

Prompt contact and follow up with policy holders and claimants.
Investigate the cause and report to clients with solid recommendations.
Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements.
Throughout the claims process, provide high level of customer service to clients and the insured.
Perform duties assigned to him/her in compliance with established work standards, policies and procedures.