Expert en Sinistre (Auto) / Claims Advisor (Auto)
About The Position
Allstate Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, the company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do. The growing team is looking for automotive claims professionals. Reporting to the Director, Auto Claims, you will be responsible for the management and final resolution of auto claims through telephone contact and in accordance with best practices. Depending on the levels of authority, quality standards and current provincial legislative requirements. All other tasks assigned by your manager.
Requirements
- Valid AMF Claim Adjuster license
- Understanding of auto terminology, car market and auto estimates
- Excellent organizational and negotiating skills
- Bilingualism required, French and English, both spoken and written
- Excellent ability to provide outstanding customer service
- Demonstrates good team spirit, negotiation skills, and decision-making skills
- Proficiency in French and English as this role is bilingual
- If you are applying for a position open to candidates across Canada, unless stated otherwise, proficiency in English is required for effective communication with customers, advisors, or employees nationwide.
- Computer proficiency with MS Office Suite
Nice To Haves
- 3 years’ experience in auto insurance and/or 2 -year Total Loss experience is considered an asset
- Understanding of insurance policy wording
- Demonstrate experience in insurance and understanding of the discipline
- Possesses a good understanding of the compensation agreement and claims settlement expertise principles
- Total Loss experience is considered an asset
Responsibilities
- Investigate and research the value of vehicles through various methods
- Review and analyze documents from internal and external sources in relation to the evaluation process for vehicles
- Adhere to and maintain departmental standards and/or KPI’s
- Provide a superior customer service experience for policyholders and prompt and equitable settlement of claims
- Other tasks as required
- Review insurance policy and coverages
- Investigate automobile claims (i.e.: unlisted operator) and determine coverage and liability
- Settle claims in accordance with organization’s policies and practices.
- Required to collaborate with the customer, service suppliers (i.e. towing, repair shops), other insurance companies and law enforcement
Benefits
- A comprehensive group benefits and insurance program customizable to your needs
- Employee discounts (15% on auto and property insurance, plus many other products and services)
- The Good Office program (up to $400 is granted to purchase necessary home office equipment)
- A comprehensive retirement savings program with employer matched contributions
- An annual allowance covering expenses incurred to improve health and well-being
- A Personal reflection day
- Involvement in community life
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
