Experiential Manager (CRM, Driving Programs) (Luxury Automotive Client)

Octagon

9d•$60,000 - $65,000•Hybrid

About The Position

Octagon is seeking an Experiential Manager (EM) to lead the planning and execution of nationwide driving programs, with a strong emphasis on CRM strategy, client reporting, and holistic team management. This role will serve as a central point of leadership across program delivery, ensuring seamless integration between experiential execution, data capture, and client-facing insights. The Experiential Manager will be responsible for overseeing day-to-day program operations while driving CRM-focused initiatives that enhance customer engagement, measurement, and reporting. This includes developing actionable insights and delivering compelling client presentations and performance updates. In addition to CRM leadership, the EM will oversee overall team management, including personnel oversight, staffing strategy, and on-site team leadership. This role requires a balance of strategic thinking and hands-on execution, with direct involvement in live event environments to ensure operational excellence and data integrity.

Requirements

5+ years of agency or client service experience
Ability to manage relationships with multiple internal/external partners (e.g. venues, vendors, suppliers, etc.)
Effective leadership skills to manage and mentor full-time and limited-term program staff
Excellent project management skills with the ability to manage strict timelines, work under pressure, and manage budgets through reconciliation
Superb communication, writing, and client service skills
Strong organizational skills, attention to detail and the ability to manage projects simultaneously
Proficiency with Microsoft Office Suite
Valid US driver’s license and clean driving record

Nice To Haves

A passion for and expertise in sports, entertainment, gaming, music and/or automotive
Automotive industry and/or mobile tour experience would be a plus

Responsibilities

Oversee program planning logistics and onsite activation
Development of a premium, engaging, and exciting consumer experience
Collaborate with program partners and vendors to ensure teamwork and build coordination
Oversee onsite creative, exhibit services, and logistics/instructor planning and implementation
Manage program staff including full-time logistics staff and part-time event staff
Schedule, train, and manage event staff
Development of program guides and training materials for staff and program partners
Develop key client relationships and be responsible for execution upon deliverables
Support analysis and assessment of all program vendors
Serve as program lead onsite at select events
Other related duties as assigned