Experienced Service Plumber - Leadership Opportunity

Prime Plumbing and Drains•Noblesville, IN

4h•$35 - $50•Onsite

About The Position

Prime Plumbing & Drains is seeking an experienced service plumber to run residential and light commercial service calls while developing toward greater leadership responsibility and potential service management. Based in Noblesville, Indiana, the position serves the surrounding Indianapolis area. The role combines independent field work—diagnosing plumbing issues, explaining options, preparing estimates, and completing quality repairs and installations—with learning the company’s operations, contributing ideas, and helping coworkers improve. Advancement depends on demonstrated performance, leadership readiness, and business needs. As leadership responsibility grows, duties may include facilitating morning meetings, supporting job assignments and field decisions, coaching technicians, reviewing estimates and job documentation, monitoring operational results, and working with the Director of Operations and office team to address customer concerns and improve field performance. The company values honest communication, accountability, quality workmanship, respectful collaboration, and lasting customer relationships.

Requirements

Experienced service plumber able to work independently and recognize when to ask for another perspective.
Strong diagnostic skills and quality workmanship.
Clear, respectful communication with customers and coworkers.
Integrity, accountability, and willingness to own mistakes.
Coachability and consistent follow-through.
Initiative and sound judgment.
Flexibility when priorities change.
Willingness to teach, learn, and contribute to the whole team.
Interest in leadership and willingness to earn trust through daily work.
Willingness to continue developing both plumbing and management skills.

Nice To Haves

Previous supervisory experience.
Demonstrated leadership and the ability to help others improve.

Responsibilities

Diagnose, repair, and install residential and light commercial plumbing systems within the employee’s qualifications.
Explain findings and options clearly so customers can make informed decisions.
Prepare accurate estimates and complete job notes, photos, and other required documentation in ServiceTitan.
Take ownership of workmanship, job completion, and communication with customers and the office.
Follow safe work practices and applicable plumbing requirements.
Keep the vehicle, tools, and materials organized and ready for the day.
Participate in morning meetings, share field lessons, and help identify solutions to recurring problems.
Support apprentices and other technicians through practical guidance and a strong example.
Receive coaching, apply feedback, and help improve customer service and team operations.
As leadership responsibilities grow, facilitate morning meetings and help the team prepare for the day.
Support job assignments, technical troubleshooting, and field decisions.
Coach technicians through regular conversations and individual development.
Review estimates, job documentation, work quality, and job completion.
Monitor results such as estimate conversion, outstanding opportunities, drive time, time on jobs, and callbacks.
Work with the Director of Operations and office team to address customer concerns and improve field performance.