C-32A and C-40B/C Experienced Field Service Representative-Defense

Boeing • JB Andrews, MD

3d • Onsite

About The Position

Boeing Aerospace Operations, part of Boeing Global Services (BGS), is seeking an experienced C-32A and C-40B/C Field Service Representative to provide technical support and on-site company representation at Andrews Air Force Base, Maryland. This Field Operations role supports customers at domestic and international locations. Employees must be willing and able to travel, potentially on short notice, and may be required to relocate to another Field Operations location based on customer or management needs. Some supported contracts may require deployment to a U.S. Department of Defense contingency operation, subject to applicable military contractor health standards.

The position operates in a demanding, on-call environment that provides coverage 24 hours per day, 365 days per year. The employee works independently, applying technical expertise and company knowledge to help customer maintainers troubleshoot aircraft issues, identify causes, and determine corrective actions. The role also involves maintaining customer and company awareness of issue-resolution progress; interpreting support data and technical documents; providing maintenance guidance and training; coordinating asset logistics; researching chronic issues; and serving as an on-site liaison between Boeing and the customer. Travel to other U.S. and foreign operating locations may be needed to support customer maintenance requirements.

The position is for second shift, and the candidate must be able to support multiple shifts, including variable and rotating shifts, weekends, and overtime. The employee must be available to report on-site within two hours of being called after hours. An active U.S. Secret Security Clearance is required, and the candidate must meet U.S. export control requirements as a U.S. Person. Boeing will not sponsor employment visas. Relocation assistance is not negotiable for this position. The role is not contingent upon a program award and is not classified as safety sensitive.

The listed summary pay range is $91,800–$124,200. Pay depends on candidate experience and qualifications as well as market and business considerations. Boeing describes its Total Rewards package as including competitive base pay and variable compensation opportunities. Eligible employees may generally enroll in benefits such as health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance, and paid or unpaid time-away programs. Available programs may vary based on eligibility factors.

Requirements

• Currently hold an FAA Airframe and Powerplant (A&P) license or be currently enrolled full-time or part-time in an A&P certificate program.
• Be willing to work variable shifts, including weekends and overtime, and support rotating shifts and multiple shifts.
• Be available to be on-site within two hours of being called in after hours.
• Be willing and able to deploy or travel to domestic and international locations, potentially on short notice and for varying durations, to meet customer needs.
• Be willing and able to relocate to domestic or international locations to meet customer needs and the statement of work.
• Meet military contractor health standards if assigned to a deployment supporting a U.S. Department of Defense contingency operation.
• Have an active U.S. Secret Security Clearance; a clearance active within the past 24 months is considered active. U.S. citizenship is required for the clearance.
• Meet U.S. export control compliance requirements as a U.S. Person.
• Satisfy the Company's Conflict of Interest assessment process.
• No employment visa sponsorship is available.

Nice To Haves

• Previous experience working on Presidential Air Group (PAG) military aircraft, such as C-40B/C, C-32A, or VC-25A.
• At least 10 years of aviation maintenance experience since obtaining an A&P license is highly desired.
• At least 5 years of experience supporting 737 or 757 aircraft since obtaining an A&P license is highly desired.
• VIP/FOB aircraft maintenance experience and familiarity with Head of State culture.

Responsibilities

• Work independently in a demanding, on-call operational environment providing coverage 24 hours per day, 365 days per year.
• Use multidisciplinary technical expertise and company knowledge to help customer maintainers troubleshoot aircraft technical issues, identify causes, and recommend corrective actions.
• Track issue-resolution progress and maintain company and customer situational awareness; follow up with the customer to check that recommendations were effective and lasting.
• Assist the customer in interpreting and using support data and technical documents.
• Provide guidance and consultation on maintenance and operational issues.
• Develop and conduct ad hoc and on-the-job training on maintenance topics.
• Coordinate shipment, receipt, and repair of assets with Logistics Representatives.
• Research company and customer data to resolve specific chronic issues.
• Act as an on-site liaison between the customer and Boeing to facilitate resolution of significant technical and operational issues.
• Develop aircraft-on-ground (AOG) action plans when requested by Service Engineering or executive leaders.
• Travel to other U.S. and foreign operating locations to support customer maintenance demands and mission requirements.
• Be willing and able to deploy or travel, potentially on short notice, and relocate to locations as directed to meet customer needs and the statement of work.

Benefits

• Competitive base pay and variable compensation opportunities.
• Eligible employees may generally enroll in health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and programs providing paid and unpaid time away from work. Availability depends on eligibility factors.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed