C-32A and C-40B/C Experienced Field Service Representative-Defense

Boeing•Andrews, MD

5d•$91,800 - $124,200•Onsite

About The Position

Boeing Global Services is seeking an Experienced C-32A and C-40B/C Field Service Representative-Defense to provide technical support and on-site company representation at Andrews Air Force Base, Maryland. This Field Operations position may require short-notice domestic or international travel and relocation to other Field Operations locations to meet customer or management needs. Some supported contracts may involve deployment to a U.S. Department of Defense contingency operation, for which employees must meet military contractor health standards. The position works independently in a demanding, on-call operational environment and provides technical guidance to customer maintainers. The representative troubleshoots aircraft issues, helps identify causes and corrective actions, follows up on resolution, interprets technical information, supports training, coordinates asset logistics, researches recurring issues, and acts as a liaison between Boeing and the customer. The role may also develop aircraft-on-ground action plans and travel to other operating locations to support maintenance demands. The position is for second shift, with the ability to support multiple shifts. Employees must be willing to work variable and rotating shifts, weekends, and overtime, and be available to arrive on-site within two hours of being called after hours. Travel and relocation may be required at leadership’s discretion; the posting states that failure to deploy, travel, or relocate when required will be considered a resignation. The role requires an active U.S. Secret Security Clearance and U.S. citizenship. It must also meet U.S. export control requirements. Boeing does not sponsor employment visas. Relocation assistance is not available. The position is not safety sensitive and is not contingent upon a program award. Boeing’s Drug Free Workplace policy provides for post-offer applicant and employee testing when policy criteria are met. The advertised summary pay range is $91,800–$124,200, based on candidate experience and qualifications, as well as market and business considerations. Eligible employees may enroll in benefit programs that generally include health insurance, flexible spending and health savings accounts, retirement savings plans, life and disability insurance, and paid and unpaid time away from work; availability varies by eligibility factors.

Requirements

Currently hold an FAA Airframe and Powerplant (A&P) license, or be currently enrolled full-time or part-time in an A&P certificate program.
Willingness to work variable shifts, including weekends and overtime, including rotating shifts.
Availability to be on-site within two hours of being called into work after hours.
Willingness and ability, potentially on short notice, to deploy or travel domestically and internationally for durations determined by customer needs; failure to do so when required is considered a resignation.
Willingness and ability, at leadership’s discretion, to relocate domestically or internationally to meet customer needs and the statement of work; failure to do so when required is considered a resignation.
Active U.S. Secret Security Clearance; U.S. citizenship is required.
Must meet U.S. export control compliance requirements as a U.S. Person.
Must satisfy the Company’s Conflict of Interest assessment process.

Nice To Haves

Previous experience working on Presidential Air Group (PAG) military aircraft such as C-40B/C, C-32A, or VC-25A.
At least 10 years of aviation maintenance experience since obtaining an A&P license is highly desired.
At least 5 years of experience supporting 737 or 757 aircraft since obtaining an A&P license is highly desired.
VIP/FOB aircraft maintenance experience and familiarity with Head of State culture.

Responsibilities

Work independently in a demanding, on-call operational environment.
Use multi-disciplined technical expertise and company knowledge to help customers troubleshoot aircraft technical issues, determine causes, and recommend corrective actions to customer maintainers.
Track issue-resolution progress, maintain company and customer situational awareness, and follow up with customers to confirm recommendations were effective and lasting.
Help customers interpret and use support data and technical documents.
Provide guidance and consultation on a broad range of maintenance and operational issues.
Develop and conduct ad hoc and on-the-job training on maintenance topics.
Coordinate shipment, receipt, and repair of assets with Logistics Representatives.
Research company and customer data to resolve specific chronic issues.
Act as an on-site liaison between the customer and Boeing to facilitate resolution of significant technical and operational issues.
Develop AOG action plans when requested by Service Engineering and/or executive leaders.
Travel to other U.S. and foreign operating locations to support customer maintenance demands.