Experienced Client Care Specialist- Columbia, MO
About The Position
Horton Animal Hospital Discovery is hiring an experienced Client Care Specialist to welcome clients and patients at the front desk and by phone, while also helping care for hospitalized pets and supporting hospital operations. The role involves client service, appointment coordination, payment processing, documentation, and maintaining a clean, comfortable environment for animals. The specialist is expected to treat every animal humanely and compassionately and uphold the hospital’s ethical principles and standards of practice. This is a full-time position averaging 36–40 hours per week, scheduled as three 12-hour shifts, with occasional Saturdays. The hospital describes its schedule as weekday-focused, with flexibility intended to support work-life balance. Candidates must be available to work weekends, nights, and holidays as needed. The role is based at Horton Animal Hospital Discovery in Columbia, Missouri.
Requirements
- At least 1–2 years of experience in a small animal veterinary practice or kennel setting.
- Strong communication and client service skills, including tact and diplomacy in sensitive conversations.
- A self-starter mindset and ability to multitask in a busy hospital.
- A professional, friendly, and hospitable approach with clients and patients.
- A team-first attitude and ability to work well with every member of the team.
- Regular attendance and reliability.
- Availability to work weekends, nights, and holidays as needed.
- Comfort standing for most of an 8–12-hour shift.
- Ability to lift up to 50 lb unassisted.
Responsibilities
- Answer a multi-line phone system warmly and professionally.
- Greet clients and patients as they arrive at and leave the hospital.
- Schedule and confirm appointments for general and emergency services.
- Handle cash and payment transactions, including CareCredit and Scratchpay loans, and process insurance claim forms.
- Make outbound follow-up calls to clients and contact prospective clients.
- Complete accurate medical documentation and billing.
- Provide compassionate care and a home-away-from-home environment for hospitalized pets.
- Help keep the hospital and its patients clean, comfortable, and well maintained.
- Treat every animal humanely and compassionately, regardless of the situation.
- Support the hospital’s ethical principles and standards of practice.
Benefits
- Competitive compensation based on experience and skill set, with a flexible approach reflecting skill set and future performance.
- 401(k) matching and Roth Retirement Savings Plan.
- Flexible Spending Account for full-time employees.
- 529 Savings Plan.
- Tuition Support Program.
- Referral bonus program.
- Medical, dental, and vision insurance for full-time employees.
- Supplemental insurance options, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance, for full-time employees.
- Up to three weeks of full pay for the birth or adoption of a child for eligible full-time employees after one year of service; this benefit does not apply in states with paid family leave programs.
- Sick time and paid time off.
- Free or discounted lab work for employee pets.
- Pet discounts on services and products.
- Pet food discount program.
- Quarterly Team Rewards Bonus Program.
- Professional development opportunities.
- Continuing education allowance.
- Uniform allowance.
- Six paid holidays for full-time employees.
- Employee Assistance Program.
- Employee discount program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
