Experienced Client Care Specialist- Columbia, MO

Vetcor • Columbia, MO

9d

About The Position

Horton Animal Hospital Discovery is hiring an experienced Client Care Specialist to welcome clients and patients, provide front-desk and phone support, and assist with patient care behind the scenes. The role supports general and emergency services and includes scheduling, client communication, payments, medical documentation, billing, and compassionate care for hospitalized pets. The position is full-time, averaging 36–40 hours per week, with three 12-hour shifts and occasional Saturdays. The schedule is described as weekday-focused, with flexibility intended to support work-life balance. Salary is competitive and based on experience and skill set.

The hospital describes its culture as collaborative and supportive, valuing team members’ ideas, diversity, professional growth, and a healthy life outside work. The role requires regular attendance and reliability, and may require availability for weekends, nights, and holidays as needed. Employees should be comfortable standing for most of an 8–12-hour shift and lifting up to 50 pounds unassisted.

Requirements

• At least 1–2 years of experience in a small animal veterinary practice or kennel setting.
• Strong communication and client service skills, including tact and diplomacy in sensitive conversations.
• A self-starter mindset and ability to multitask in a busy hospital.
• A professional, friendly, and hospitable approach with clients and patients.
• A team-first attitude and ability to work well with all members of the team.
• Regular attendance and reliability.
• Availability to work weekends, nights, and holidays as needed.
• Comfort standing for most of an 8–12-hour shift.
• Ability to lift up to 50 pounds unassisted.

Responsibilities

• Answer a multi-line phone system with warmth and professionalism.
• Greet clients and patients as they arrive at and leave the hospital.
• Schedule and confirm appointments for general and emergency services.
• Handle cash and payment transactions, including CareCredit, Scratchpay loans, and insurance claim forms.
• Place outbound follow-up calls to clients and contact prospective clients.
• Complete accurate medical documentation and billing.
• Provide compassionate care and a home away from home for hospitalized pets.
• Help keep the hospital and its patients clean, comfortable, and well maintained.
• Treat every animal humanely and compassionately, regardless of the situation.
• Support the hospital’s ethical principles and standards of practice.

Benefits

• Competitive pay based on experience and skill set.
• 401(k) matching and a Roth Retirement Savings Plan.
• Flexible Spending Account for full-time employees.
• 529 Savings Plan.
• Tuition support program.
• Referral bonus program.
• Medical, dental, and vision insurance for full-time employees.
• Supplemental insurance options, including accident, critical illness, hospital, short- and long-term disability, legal plan, and life insurance for employees and eligible family members; full-time only.
• Up to three weeks of full pay for the birth or adoption of a child after one year of service, for full-time employees; this benefit does not apply in states with paid family leave programs.
• Sick time and paid time off.
• Free or discounted lab work for employee pets.
• Pet discounts on services and products, and a pet food discount program.
• Quarterly team rewards bonus program.
• Professional development opportunities.
• Continuing education allowance.
• Uniform allowance.
• Six paid holidays for full-time employees.
• Employee Assistance Program.
• Employee discount program.
• Mentoring and support for career growth.
• Occasional coffee runs, potlucks, and meals provided.
• Drinks and snacks stocked in the fridge.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed