Experienced Barista / Cashier - Godfrey Hotel - George Howell Coffee - Washington Street

George Howell Coffee Company•Boston, MA

About The Position

Experienced Barista with the ability to serve coffee and espresso beverages in a consistent manner and according to recipes. Must have the ability to provide quality customer service and demonstrate a knowledge of coffee products, brew methods, equipment, and tea products. Responsible for serving all products with friendly, individualized attention toward each customer. CORE TASKS Ensure customers are warmly received and welcomed and engaged in sincere and friendly conversation. Respond to questions/orders/concerns in a professional manner. Anticipates customer and store needs by constantly evaluating the environment and customers for clues. Facilitate easy dialogue regarding product offerings with customers. Actively participate in training sessions to advance your coffee education. Craft beverages that adhere to the company’s quality standards. Communicates effectively with customers and co-workers Responds proactively to prevent negative customer service situations. Accurately rings sales orders into POS system and counts back change to the customers in a courteous and friendly manner Restocks retail shelves when necessary Routinely cleans the bar area (do not forget the steam wand), retail shelving, floors, windows, grinders, vacuums, and takes out the trash.

Requirements

Knowledge
Experience as a server
Skills
Skilled at latte art or willing to learn
Abilities
Contagious energy that sets a positive example for other employees.
Maintains a calm demeanor during periods of high stress.
Self-motivated, learns quickly, and multitasks efficiently.
Maintains punctual and consistent attendance.
Physical Characteristics (Physical attributes required with or without a reasonable accommodation)
Maintain stationary (e.g., standing) for extended periods of time frequently and be on your feet for up to 8 hours per shift
Move around the café throughout the day assisting staff and customers, as well as performing shift responsibilities constantly
Move and lift supplies, equipment, boxes, and other items up to 50 pounds from the floor to shelves, under the counter, and up a set of stairs frequently
Shift position in multiple directions to work all stations in the kitchen and behind the counter in the front of the house
Reach items under counter and overhead on shelves frequently
Tolerate exposure to cleaning solutions frequently
Tools Used (Equipment required for the position)
Coffee Brewer
Espresso Machine
Cash Register
Environmental Factors (Working conditions (inside or outside))
Indoor fast-paced café setting
Credentials/Experience (Minimum level of education, experience, and certifications)
Experience as a barista for 1+ years
Ability to serve coffee and espresso beverages in a consistent manner according to recipes
Other Requirements (Items that do not fit other categories such as travel, weekends, nights, etc.)
Weekends required
Must have coffee barista experience

Responsibilities

Ensure customers are warmly received and welcomed and engaged in sincere and friendly conversation.
Respond to questions/orders/concerns in a professional manner.
Anticipates customer and store needs by constantly evaluating the environment and customers for clues.
Facilitate easy dialogue regarding product offerings with customers.
Actively participate in training sessions to advance your coffee education.
Craft beverages that adhere to the company’s quality standards.
Communicates effectively with customers and co-workers
Responds proactively to prevent negative customer service situations.
Accurately rings sales orders into POS system and counts back change to the customers in a courteous and friendly manner
Restocks retail shelves when necessary
Routinely cleans the bar area (do not forget the steam wand), retail shelving, floors, windows, grinders, vacuums, and takes out the trash.