Experienced Alarm Technician

Bay Alarm Company • Ontario, CA

10d

About The Position

The Installer III position installs complete security systems with minimal supervision and explains installations to customers. The role also performs system alterations and additions and services systems as required. The technician works with customers and contractors, may lead teams on larger projects, and provides on-the-job training to new team members. The position includes rotating 24-hour on-call support, including weekends and holidays, and requires ongoing training and licensing.

Requirements

• 2–3 years of alarm installation experience required.
• Ability to program, install, troubleshoot, and explain complex residential and commercial security systems.
• Knowledge of construction, electronic theory, and electrical wiring.
• Excellent written and oral communication, customer service, and documentation skills.
• Strong work ethic and attention to detail.
• Basic computer and smart-device competence.
• High school diploma or equivalent.
• Valid driver's license and clean driving record.
• Ability to pass a pre-employment screening process.
• May be required to work evenings, weekends, and holidays as needed.

Nice To Haves

• 4 or more years of alarm installation experience.
• Experience with Autocall, DMP, Openeye, and PDK products.
• Experience with network-based systems.

Responsibilities

• Install and assist with complex hard-wired burglar alarm, fire alarm, CCTV, access control, and intercom systems.
• Coordinate installation projects with customers and contractors.
• Lead teams of installers to complete larger projects.
• Prepare installation equipment and documentation.
• Provide exceptional customer service and generate a positive customer experience.
• Walk customers through system designs and make adjustments as needed.
• Install systems in a timely manner and according to company standards.
• Arrive on time in a professional, clean uniform and appropriate work shoes.
• Maintain and clean work equipment and the company-assigned vehicle.
• Provide on-the-job training to new team members.
• Provide 24-hour on-call support as part of a rotating schedule, including weekends and holidays.
• Participate in on-the-job training and pass field inspections to demonstrate proficiency and advance to the next level.
• Complete prerequisite and ongoing E-Learning training courses.
• Attend Bay University product training courses and pass assessments.
• Attend training in areas such as networking, system troubleshooting, complex fire technology, NFPA, NEC, and UL standards.
• Complete paperwork and pass required tests to obtain state-mandated licensing.
• Perform other miscellaneous responsibilities and duties as assigned.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) with company match.
• 40-hour workweek with overtime opportunities.
• Take-home company vehicle with gas card or mileage reimbursement.
• Uniform, tools, and cell phone provided.
• Clearly defined career path and promotional opportunities.
• Paid training and NICET certifications.
• Alarm system purchase plan and employee discounts.
• Long-term disability benefits.
• Vacation, sick time, holidays, and Bay Alarm Days.
• Employee referral bonus program.
• Flexible spending account.
• Employee Assistance Program (EAP).
• Education reimbursement.
• Family scholarship programs.
• Employee resource groups.
• Community service programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED