Experience Strategy Manager

Accenture•Kirkland, WA

1d•$87,400 - $266,300•Hybrid

About The Position

Accenture Song is the world's largest tech-powered creative group. Within Song, our Design & Digital Products practice helps iconic brands reinvent products, services, and spaces with the best of emerging technology to drive impact for end-users and for the business. From defining product strategy and designing digital and physical experiences, to building the AI-powered tools and design systems that support them, we do it all. With 70 Song Studios and 4,000+ designers and makers across 6 continents, you'll be joining a team working at the frontier of customer experience. Within Design & Digital Products practice, our team includes specialists in Experience Strategy, Product Design, Product Management, Engineering, Visual Design, Immersive Experiences, and Content Design. We work closely with colleagues across Accenture who bring deep expertise in capabilities, industries, accounts, and ecosystem partners. Together, we take on complex challenges with greater depth, speed, and rigor. An Experience Strategy Lead who can confidently own projects end-to-end from the scoping and project planning through delivery. On your projects, you lead teams to connect user needs and business strategy to form experience solutions, mapping the capabilities, technologies and organizational changes required to deliver them. You set the bar for craft quality, manage team performance, and are committed to developing the next generation of leaders. You embrace AI as an enabler to your process and are ready to create alongside your team to make your guidance tangible. You operate as a decisive leader, trusted client partner, and you connect experience decisions to measurable business outcomes. In this role you will have accountability across three dimensions: Client Delivery: Lead client programs from approach through delivery with accountability for work quality, adherence to project timelines, and collaboration across disciplines. Work through ambiguity to solve abstract problems and imagine first-of-its-kind experiences. Make strategic recommendations tangible through proofs of concept, prototypes, and visual narratives, using AI tools to accelerate and enhance output. Serve as a leading voice in client discussions, confidently sharing your perspective and translating research and design insights into clear, strategic narratives that guide clients through complex, high-pressure decisions. Business Development Proactively document how AI is changing your project workflows and quantify its impact on delivery, quality, and team performance to inform new ways of working. Contribute to proposals, create case studies from your work, and translate project learnings into clear, compelling thought leadership. Listen for unmet client needs and evolving business priorities and share opportunities with account leaders to drive growth. People & Practice Development: Mentor and support team members in their day-to-day work, helping them grow their skills, navigate challenges, and develop as experience strategist. Be a consistent and engaged member of the Experience Strategy craft, supporting others, proactively sharing methods and outcomes from your projects and contributing to the evolution of the discipline.

Requirements

6+ years of experience in Experience Strategy, Service Design, Product Design, or a related discipline across varied users, business problems, and organizational contexts
4+ years leading experience strategy engagements end-to-end, including discovery, synthesis, concepting, and transition to delivery or operations
3+ years directly managing or coaching designers, with demonstrated ability to develop contributors into stronger independent practitioners
3+ years experience connecting experience decisions to measurable business impacts and outcomes
3+ years experience embedding AI tools and workflows into product strategy and design practices; comfort modeling AI-enabled ways of working for a team
3+ years utilizing facilitation skills and executive presence; ability to present experience strategy and design rationale to senior client stakeholders and manage competing priorities under pressure

Nice To Haves

Fluency in product strategy, operating model design, or experience-led business strategy or have expanded your skillset in a self-directed way
Familiar with agile delivery environments; experience collaborating with product managers, technology architects, and data/analytics teams
Experience contributing to practice-level initiatives: ways of working documentation, craft assets, onboarding, or community forums
A bachelor's degree or equivalent experience in design, strategy, business, or a related field

Responsibilities

Lead client programs from approach through delivery with accountability for work quality, adherence to project timelines, and collaboration across disciplines.
Work through ambiguity to solve abstract problems and imagine first-of-its-kind experiences.
Make strategic recommendations tangible through proofs of concept, prototypes, and visual narratives, using AI tools to accelerate and enhance output.
Serve as a leading voice in client discussions, confidently sharing your perspective and translating research and design insights into clear, strategic narratives that guide clients through complex, high-pressure decisions.
Proactively document how AI is changing your project workflows and quantify its impact on delivery, quality, and team performance to inform new ways of working.
Contribute to proposals, create case studies from your work, and translate project learnings into clear, compelling thought leadership.
Listen for unmet client needs and evolving business priorities and share opportunities with account leaders to drive growth.
Mentor and support team members in their day-to-day work, helping them grow their skills, navigate challenges, and develop as experience strategist.
Be a consistent and engaged member of the Experience Strategy craft, supporting others, proactively sharing methods and outcomes from your projects and contributing to the evolution of the discipline.