Experience Strategist

DecisionPoint | Cortek • ,

2d • Remote

About The Position

DecisionPoint seeks an Experience Strategist (Senior) to lead experience strategy in support of Military Community and Family Policy (MC&FP) initiatives under the MODES III contract. This role supports Task 2 Outreach and Engagement services by converting MC&FP objectives into cohesive experience principles, user journeys, and service models that span channels, platforms, and programs. The Experience Strategist partners closely with Outreach and Engagement leadership, Product Owners, and cross functional teams to align experiences across MC&FP offerings. This position plays a critical role in ensuring experiences are mission aligned, consistent, and measurable. This position is fully remote.

Requirements

• Candidate must possess a Tier 2 Moderate Risk Public Trust from any federal agency.
• Bachelor’s degree in Communications, Marketing, Design, or a related field.
• Minimum of 10 years of experience leading experience strategy, service design, or customer experience initiatives.
• Demonstrated experience developing experience principles, journeys, and service models.
• Experience aligning experiences across multiple channels and platforms.
• Expertise in experience strategy and service design methodologies.
• Ability to define experience metrics and success criteria.
• Strong facilitation and stakeholder alignment skills.
• Ability to translate strategy into actionable execution guidance.
• Strong strategic and systems thinking skills.
• Excellent written and verbal communication abilities.
• Ability to lead cross functional collaboration.
• Strong facilitation and workshop leadership skills.
• Ability to manage complex, multi channel experience ecosystems.
• Strong organizational and prioritization skills.

Nice To Haves

• Experience supporting federal or public-sector programs preferred.
• Experience supporting digital platforms and enterprise services.
• Familiarity with Agile or SAFe delivery environments.
• Experience partnering with Product Owners and delivery teams.
• Agile or SAFe certification

Responsibilities

• Translate MC&FP objectives into experience principles, user journeys, and service models.
• Align experiences across channels, platforms, programs, and campaigns.
• Partner closely with Outreach and Engagement leadership and Product Owners.
• Lead experience strategy for Special Projects and enterprise initiatives.
• Define experience success criteria and measurement approaches.
• Ensure experience strategies are operationalized across teams and platforms.
• Facilitate workshops and working sessions to align stakeholders around experience goals.
• Collaborate with UX, content, analytics, and platform teams to drive cohesive execution.
• Provide guidance on prioritization and sequencing of experience improvements.
• Support development of experience strategy documentation, roadmaps, and artifacts.
• Identify gaps, risks, and opportunities across end to end experiences.
• Support continuous improvement of experience strategy methodologies.

Benefits

• Equal Employment Opportunity and Affirmative Action employer
• Will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior