Experience Specialist-Rehab; PT Central - 0.9-1.0 FTE, Day Shift

UnityPoint Health - Meriter Hospital•Madison, OH

4d•$18

About The Position

UnityPoint Health – Meriter Therapy is seeking an Experience Specialist to support its outpatient rehabilitation therapy clinics. The role contributes to the smooth functioning of the clinics through rotating supportive duties, including front-desk reception and administrative support, patient navigation, room readiness, and occasional patient care assistance under the direction of a licensed therapist. The position works collaboratively with the therapy team to support patient experience and outcomes, participates in staff meetings and project groups, stays current on operational changes, and embraces feedback, learning, flexibility, and process improvement.

Requirements

High school diploma or equivalent.

Nice To Haves

Previous customer service experience in a hospital or healthcare setting.

Responsibilities

Provide front-desk reception and administrative or clerical support, including appointment scheduling, point-of-service payment collection, and registration.
Navigate patients from clinic entry through exit.
Perform periodic regulatory and compliance checks.
Organize, clean, and prepare patient care areas.
Complete equipment maintenance requirements and order supplies.
Occasionally assist with patient care under the direction of a licensed therapist.
Work within a patient-centered outpatient therapy clinic setting.
Collaborate with the therapy team to support exceptional patient experience and outcomes.
Give and receive feedback, seek continual learning opportunities, and share feedback to promote team growth.
Participate in staff meetings and project groups supporting exceptional patient care.
Stay up to date on clinic operation changes and workflows by reviewing meeting minutes and email communications.
Remain flexible and take on additional responsibilities to support the team and departmental process-improvement initiatives.