Experience Specialist-Rehab; PT Central - 0.9-1.0 FTE, Day Shift

UnityPoint Health•Madison, WI

About The Position

UnityPoint Health – Meriter Therapy is seeking an Experience Specialist to support its outpatient rehabilitation therapy clinics. The role contributes to efficient clinic operations and a coordinated patient experience, with team members rotating through complementary support roles. These include reception and administrative support, patient navigation, regulatory and compliance checks, room readiness, equipment maintenance, supply ordering, and occasional patient care assistance under the direction of a licensed therapist. The position is scheduled for weekdays on the day shift at 0.9–1.0 FTE. The team emphasizes patient-centered care, collaboration, lifelong learning, and participation in staff meetings and project groups. Team members are expected to stay informed about clinic workflows, be flexible, and take on additional responsibilities that support the team and process improvement. The organization describes employee wellness and mentorship opportunities, as well as collaborative leadership groups that support clinical and operational decision-making and career growth.

Requirements

High school diploma or equivalent.

Nice To Haves

Previous customer service experience in a hospital or healthcare setting.

Responsibilities

Provide front desk reception and administrative or clerical support, including patient appointment scheduling, point-of-service payment collections, and registration.
Navigate patients from clinic entry through exit.
Perform periodic regulatory and compliance checks.
Organize, clean, and prepare patient care areas; complete equipment maintenance requirements and order supplies.
Occasionally assist with patient care under the direction of a licensed therapist.
Work within a patient-centered outpatient therapy clinic setting and collaborate with the therapy team to support patient experience and outcomes.
Give and receive feedback, pursue learning opportunities, and share feedback to support team growth.
Participate in staff meetings and project groups.
Stay current on clinic operational changes and workflows by reviewing meeting minutes, email communications, and other updates.
Be flexible and take on additional responsibilities to support the team and departmental process improvement initiatives.