Experience Manager

Ulta Beauty, Inc. • Lompoc, CA

17h

About The Position

The Experience Manager (EM) leads through Ulta Beauty’s mission, vision, and values to develop a high-performing team and consistently grow retail sales and services. The EM leads stylists, estheticians, guest coordinators and, in select locations, Assistant Services Managers, Sales Managers, and boutique leads. The role is accountable for the guest experience, retail sales, services, salon and boutique businesses, makeup, guest satisfaction, and Net Promoter Score (NPS). The EM drives results through performance, people, and process, including sales and service performance, associate culture, operating procedures, and compliance.

The EM promotes store performance and profitability, develops associates, supports scheduling and workload execution, and ensures operational standards and policies are followed. The role also performs makeup applications, skincare analysis, and product demonstrations; builds team capability through training and coaching; protects company assets; and communicates business trends and opportunities to field and services leadership.

This position requires a flexible, full-time schedule that includes days, evenings, weekends, and holidays, as well as attendance at corporate business meetings and conferences. The work involves continuous mobility throughout the store, frequent standing, bending, reaching, twisting, lifting or moving up to 25 pounds, and frequent use of computers, telephonic devices, and office supplies.

Requirements

• 2–3+ years of relevant fast-paced retail management experience or other relevant work experience.
• Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Advanced competency in cosmetology services, including sales, guest experience, and product attachment; knowledge of Board of Cosmetology regulations and hiring requirements.
• Retail management experience, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandise directives.
• Leadership experience attracting, developing, and motivating talent; adapting to change and leading others through change; developing collaborative relationships; and leading and influencing a team.
• Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to react under pressure, use good judgment in ambiguous situations, and remain flexible and adaptable.
• Cosmetology license and/or cosmetology management license where required by state law.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Promote accountability for store goals related to services, boutiques, retail sales, guest loyalty, payroll, omnichannel performance, and retail shrink.
• Drive profitability through operational excellence, sales growth, and expense control.
• Use store forecasts and payroll budgets to support scheduling, productivity, sales, payroll, and timely workload completion; communicate staffing and scheduling needs to the General Manager.
• Develop strategies to improve underperforming business metrics using company programs, tools, and resources.
• Support direct reports in developing and maintaining their clientele.
• Perform makeup applications, skincare analysis, and product demonstrations to support sales and the guest experience.
• Stay informed about industry trends, products, services, ingredients, and benefits during work time.
• Maintain regular attendance and hold store associates accountable to the attendance policy.
• Attract, hire, retain, and source diverse salon and boutique talent, and address staffing needs and open positions.
• Build an engaged team through collaboration, open communication, work prioritization, and coaching that supports guest loyalty.
• Create an inclusive environment that encourages associate growth and engagement.
• Support professional development through training, individualized feedback and coaching, performance reviews, succession planning, and development plans.
• Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
• Build professional relationships with peers and brand partners to support sales and service goals.
• Work alongside the leadership team to model teamwork and guest service excellence, set priorities, provide direction, and share best practices.
• Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of a helpful and friendly guest experience.
• Ensure compliance with company policies, procedures, and standards, including the Infection Control Policy, and enforce the dress code.
• Use the company scheduling tool to create and adjust schedules, manage attendance, and place associates appropriately to support guest experience, sales, loss reduction, accurate reporting, and company directives.
• Use the task management tool to prioritize and execute workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment.
• Protect company assets and minimize loss by enforcing workplace safety, inventory control, cash management, loss prevention, and other operating standards.
• Execute inventory control processes, including handling known theft, damages, hazardous waste, adjustments, and product returns, and complete theft reporting as needed.
• Support continuous improvement by promoting company initiatives and technology, communicating expectations, and ensuring store tasks are completed.
• Use company programs, tools, and resources to drive store improvements.
• Communicate and provide feedback to field and services leadership about business trends, opportunities, events, operational challenges, merchandise needs, and the competitive landscape.
• Attend corporate business meetings and conferences.

Benefits

• Eligible full-time associates receive paid time off.
• Eligible full-time associates receive health, dental, vision, life, and disability benefits.
• Eligible associates may earn additional compensation under the company bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed