Experience Manager

Ulta Beauty, Inc. • Manassas, VA

1d • Onsite

About The Position

The Experience Manager (EM) leads a high-performing team in accordance with Ulta Beauty’s mission, vision, and values, with the goal of growing retail sales and services. The EM leads stylists, estheticians, guest coordinators at select locations, Assistant Services Managers at select stores, Sales Managers, and boutique leads. The role is accountable for the guest experience, retail sales, salon services, boutiques, makeup, guest satisfaction, and Net Promoter Score (NPS). The EM drives results through performance, people, and process, and requires a passion for the beauty industry, strong guest-service skills, and the ability to lead, influence, and develop a team.

The role promotes store performance and profitability, manages staffing and payroll needs in partnership with the General Manager, and develops strategies to improve underperforming business metrics. It attracts and develops talent, builds an engaged and inclusive team, supports ongoing training, and models teamwork and guest-service excellence. The EM also ensures adherence to company policies, operating procedures, safety and loss-prevention standards, and executes store scheduling, workload, and inventory processes.

The position requires a flexible, full-time schedule that includes days, evenings, weekends, and holidays, and attendance at corporate business meetings and conferences. The pay range is $33.00–$40.00 per hour, with the opportunity for eligible associates to earn additional compensation under the company bonus plan. Full-time positions are eligible for paid time off and health, dental, vision, life, and disability benefits.

Requirements

• 2–3+ years of relevant fast-paced retail management experience or other relevant work experience.
• Financial management ability, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Advanced competency in cosmetology services, including sales, guest experience, and product attachment; knowledge of Board of Cosmetology regulations and hiring requirements.
• Retail management ability, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandise directives.
• Leadership experience attracting, developing, and motivating talent; adapting to change and leading others through change; developing collaborative relationships; and leading and influencing a team.
• Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to react under pressure, exercise good judgment in ambiguous situations, and remain flexible and adaptable.
• Ability to work a flexible full-time schedule that includes days, evenings, weekends, and holidays.
• Ability to attend corporate business meetings and conferences.

Nice To Haves

• Bachelor’s degree is preferred.

Responsibilities

• Promote accountability for store goals involving services, boutiques, retail sales, guest loyalty and credit, payroll, omni-channel, and retail shrink.
• Drive profitability through operational excellence, sales growth, and expense control.
• Use store forecasts and payroll budgets to support scheduling, productivity, sales and payroll goals, and timely workload completion; communicate staffing needs to the General Manager.
• Develop strategies and use company programs, tools, and resources to improve underperforming store metrics.
• Support direct reports in developing and maintaining their clientele.
• Perform makeup applications, skincare analyses, and product demonstrations to support sales and guest service.
• Stay informed about industry trends, products, services, ingredients, and benefits.
• Maintain regular attendance and hold store associates accountable to the company attendance policy.
• Attract, hire, retain, and source diverse talent for the salon and boutiques, and address store staffing needs.
• Build an engaged team through collaboration, two-way communication, work prioritization, and coaching.
• Create an inclusive environment that supports associate growth and engagement.
• Support professional development through training, individualized feedback and coaching, performance reviews, succession planning, and development plans.
• Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
• Build professional relationships with peers and brand partners to support sales and service goals.
• Work alongside the leadership team to set priorities, provide direction and support, and share best practices.
• Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of a helpful guest experience.
• Ensure compliance with company policies, procedures, and store standards, including the Infection Control Policy and dress code.
• Use the company scheduling tool to create and adjust schedules, manage attendance, and schedule appropriate associates to meet guest-service and business needs.
• Use the company task management tool to prioritize and complete workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment.
• Protect company assets and minimize loss by ensuring workplace safety, inventory control, cash management, and loss-prevention standards are met.
• Execute inventory-control processes involving known theft, damages, hazardous waste, inventory adjustments, and product returns, and complete theft reporting as needed.
• Support continuous improvement by encouraging adoption of company initiatives and technology, communicating expectations, and ensuring store tasks are completed.
• Regularly communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive information to field and services leadership.

Benefits

• Full-time positions are eligible for paid time off.
• Health benefits.
• Dental benefits.
• Vision benefits.
• Life benefits.
• Disability benefits.
• Eligible associates may earn additional compensation under the company bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed