Experience Manager

Ulta Beauty, Inc. • Wayne, NJ

3d

About The Position

The Experience Manager (EM) leads a high-performing team to deliver sales growth and an exceptional guest experience across retail and services. The role oversees stylists, estheticians, guest coordinators at select locations, Assistant Services Managers at select stores, Sales Managers, and boutique leads. The EM is accountable for guest experience, Net Promoter Score (NPS), retail sales, salon services, boutiques, makeup, and guest satisfaction.

The EM leads the business through performance, people, and process: achieving business goals and profitability, developing an engaged and capable team, and ensuring compliance with operating procedures and standards. The position involves managing business performance and payroll, recruiting and developing talent, coaching associates, supporting guest-facing services, and executing operational and inventory processes. The EM must have a passion for beauty, deliver excellent guest service, and lead, influence, and develop a team.

The role requires a flexible, full-time schedule that includes days, evenings, weekends, and holidays, as well as attendance at corporate business meetings and conferences. Work involves continuous mobility throughout the store, frequent standing, bending, reaching, twisting, lifting or moving up to 25 pounds, coordination and manipulation of objects, and frequent computer and telephone use.

The pay range is $33.00–$40.00 per hour, with the opportunity for eligible associates to earn additional compensation under the Company’s bonus plan. Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits.

Requirements

• 2–3+ years of relevant, fast-paced retail management experience or other relevant work experience.
• Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Advanced competency in cosmetology services, including sales, guest experience, and product attachment.
• Knowledge of Board of Cosmetology regulations and hiring requirements.
• Retail management ability, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandise directives.
• Leadership experience attracting, developing, and motivating talent; adapting to change; developing collaborative relationships; and leading and influencing a team.
• Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills to manage multiple tasks.
• Ability to react under pressure, exercise good judgment in ambiguous situations, and be flexible and adaptable.
• Ability to work a flexible, full-time schedule that includes days, evenings, weekends, and holidays.
• Cosmetology license and/or cosmetology management license where required by state law.

Nice To Haves

• Bachelor’s degree is preferred.

Responsibilities

• Promote accountability for store goals involving services, boutiques, retail sales, guest loyalty, payroll, omni-channel, and retail shrink.
• Drive profitability through operational excellence, sales growth, and expense control.
• Use forecasts and payroll budgets to support scheduling, maximize productivity, meet sales and payroll goals, and complete work on time and within budget; communicate staffing needs to the General Manager.
• Develop strategies and use company programs and resources to improve underperforming business metrics, services, sales, loyalty, store visit results, and audits.
• Support direct reports in developing and maintaining their clientele.
• Perform makeup applications, skincare analysis, and product demonstrations for guests.
• Stay informed about beauty industry trends, products, services, ingredients, and benefits during work time.
• Maintain regular attendance and hold store associates accountable to the attendance policy.
• Attract, hire, retain, and source diverse talent for salon and boutiques, and address staffing needs and open positions.
• Build an engaged team through collaboration, two-way communication, work prioritization, and coaching that supports guest loyalty.
• Create an inclusive environment that encourages associate growth and engagement.
• Support manager and associate development through training, individualized feedback and coaching, performance reviews, succession planning, and development plans.
• Participate in ongoing brand and category training and ensure direct reports do so as well.
• Establish professional relationships with peers and brand partners to support shared sales and service goals.
• Work alongside the leadership team to model teamwork and guest service, set priorities, provide direction and support, and share best practices.
• Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of a helpful, friendly guest experience.
• Ensure compliance with company policies, procedures, and standards, including the Infection Control Policy, and enforce the dress code.
• Use company scheduling tools to create and adjust schedules, manage attendance, place associates appropriately, and support guest experience, service growth, loss reduction, accurate reporting, and company directives.
• Use company task-management tools to prioritize and execute workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment.
• Protect company assets and minimize loss by meeting store standards for workplace safety, inventory control, cash management, and loss prevention.
• Execute inventory-control processes involving known theft, damages, hazardous waste, adjustments, and product returns; complete theft reports as needed.
• Support continuous improvement by promoting company initiatives and technology, communicating expectations, and ensuring store tasks are completed.
• Use company programs, tools, and resources to improve store performance.
• Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive information to field and services leadership.
• Attend corporate business meetings and conferences.

Benefits

• Paid time off for full-time positions.
• Health insurance for full-time positions.
• Dental insurance for full-time positions.
• Vision insurance for full-time positions.
• Life insurance for full-time positions.
• Disability benefits for full-time positions.
• Eligible associates may earn additional compensation under the Company’s bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed