Experience Manager

Ulta Beauty, Inc. • Riverhead, NY

11d

About The Position

The Experience Manager (EM) leads a high-performing team in support of Ulta Beauty’s mission, vision, and values, with the goal of growing retail and services sales and delivering an exceptional guest experience. The EM leads stylists, estheticians, guest coordinators (at select locations), Assistant Services Managers (at select stores), Sales Managers, and boutique leads. The role is accountable for the guest experience, retail sales, salon services, boutiques, makeup, guest satisfaction, and Net Promoter Score (NPS).

The EM manages performance, people, and processes. This includes driving sales and profitability, supporting staffing and scheduling, developing and engaging associates, ensuring compliance with company policies and operating standards, and executing store initiatives. The position calls for a passion for beauty, a drive for results, strong guest-service capability, and the ability to lead, influence, and develop a team.

The role requires a flexible, full-time schedule that includes days, evenings, weekends, and holidays, as well as attendance at corporate business meetings and conferences. Work involves continuous mobility throughout the store, frequent standing, bending, reaching, twisting, and handling objects, and frequent lifting or moving of up to 25 pounds. The position also involves frequent use of a computer, telephonic devices, and office supplies.

Requirements

• 2–3+ years of relevant fast-paced retail management experience or other relevant work experience.
• Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Advanced competency in cosmetology services, including sales, guest experience, and product attachment.
• Knowledge of Board of Cosmetology regulations and hiring requirements.
• Retail management ability, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandise directives.
• Leadership experience attracting, developing, and motivating talent; adapting to change; building collaborative relationships; and leading and influencing a team.
• Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to react under pressure, exercise good judgment in ambiguous situations, and remain flexible and adaptable.
• Ability to work a flexible full-time schedule that includes days, evenings, weekends, and holidays.
• Ability to attend corporate business meetings and conferences.
• Cosmetology license and/or cosmetology management license where required by state law.

Nice To Haves

• Bachelor’s degree is preferred.

Responsibilities

• Promote accountability for store goals in services, boutiques, retail sales, guest loyalty, payroll, omnichannel performance, and retail shrink.
• Drive profitability through operational excellence, sales growth, and expense control.
• Use forecasts and payroll budgets to support scheduling and productivity, communicate staffing needs to the General Manager, and help meet sales and payroll goals and complete workload on time.
• Develop strategies to improve underperforming business metrics, including services, boutiques, retail sales, loyalty, store visits, and audit results.
• Support direct reports in developing and maintaining their clientele.
• Perform makeup applications, skincare analyses, and product demonstrations to support sales and guest service.
• Stay informed about beauty industry trends, products, services, ingredients, and benefits.
• Maintain regular attendance and hold store associates accountable to the attendance policy.
• Attract, hire, retain, and source diverse talent for the salon and boutiques, and address staffing needs and open positions.
• Build an engaged team through collaboration, open communication, work prioritization, and coaching that supports guest loyalty.
• Create an inclusive environment that encourages associate growth and engagement.
• Support professional development through training, individualized feedback and coaching, performance reviews, succession planning, and development plans.
• Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
• Build professional relationships with peers and brand partners to support sales and service goals.
• Work with the leadership team to model teamwork and guest-service excellence, establish priorities, provide direction, and share best practices.
• Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of a helpful, friendly guest experience.
• Ensure compliance with company policies, procedures, and store standards, including the Infection Control Policy, and enforce the dress code.
• Use the scheduling tool to create and adjust schedules, manage attendance, and schedule associates to support guest experience, sales, loss reduction, accurate reporting, and company directives.
• Use the task management tool to prioritize and execute store workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment.
• Protect company assets and minimize loss by maintaining workplace safety, inventory control, cash management, and loss-prevention standards.
• Execute inventory-control processes, including reporting known theft, damages, hazardous waste, inventory adjustments, and product returns.
• Support adoption of company initiatives and technology, communicate expectations, and ensure store tasks are completed.
• Use company programs, tools, and resources to improve store performance.
• Communicate business trends and opportunities, events, operational challenges, merchandise needs, and competitive information to field and services leadership.
• Attend corporate business meetings and conferences.

Benefits

• Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits.
• Eligible associates may earn additional compensation under the company’s bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed