Experience Manager

Ulta Beauty, Inc. • Pickerington, OH

19h

About The Position

The Experience Manager (EM) leads a high-performing team to grow retail sales and services while delivering an exceptional guest experience at Ulta Beauty. The EM oversees stylists, estheticians, guest coordinators and Assistant Services Managers at select locations, Sales Managers, and boutique leads. The role is accountable for guest satisfaction and Net Promoter Score, as well as the salon, boutiques, makeup, retail sales, and services businesses. It drives performance, people, and processes by meeting business goals, developing associates, and ensuring compliance with operating procedures and standards. The position calls for results orientation, enthusiasm for the beauty industry, strong guest service, and the ability to lead, influence, and develop a team.

The EM works with the store’s leadership team to meet goals for services, boutiques, retail sales, loyalty, payroll, omnichannel performance, and shrink. The role supports scheduling and workload planning, improves underperforming business metrics, develops clientele, and performs makeup applications, skincare analysis, and product demonstrations. It also recruits and develops talent, coaches teams, promotes an inclusive and collaborative culture, and executes guest engagement programs. The EM maintains operational standards, manages inventory and loss prevention, supports company initiatives, and communicates business trends and operational needs to field and services leadership.

The role requires a flexible, full-time schedule that includes days, evenings, weekends, and holidays, as well as attendance at corporate business meetings and conferences. The work involves continuous mobility and coordination throughout the store, frequent standing, bending, reaching, and twisting, and frequent lifting or moving of up to 25 pounds. The pay range is $28.50–$35.00 per hour, with the opportunity for eligible associates to earn additional compensation under the company bonus plan. Full-time positions are eligible for paid time off and health, dental, vision, life, and disability benefits.

Requirements

• 2–3 or more years of relevant, fast-paced retail management experience or other relevant work experience.
• Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Advanced competency in cosmetology services, including sales, guest experience, and product attachment; knowledge of Board of Cosmetology regulations and hiring requirements.
• Retail management ability, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandise directives.
• Leadership experience attracting, developing, and motivating talent; adapting to change and leading others through change; building collaborative relationships; and leading and influencing a team.
• Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to react under pressure, exercise good judgment in ambiguous situations, and be flexible and adaptable.
• Cosmetology license and/or cosmetology management license where required by state law.
• Ability to work a flexible, full-time schedule that includes days, evenings, weekends, and holidays.
• Ability to attend corporate business meetings and conferences.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Promote accountability for store goals in services, boutiques, retail sales, guest loyalty, payroll, omnichannel performance, and retail shrink.
• Drive profitability through operational excellence, sales growth, and expense control.
• Use store forecasts and payroll budgets to support scheduling, productivity, sales, and timely workload completion within budget.
• Develop strategies and use company programs and resources to improve underperforming store metrics.
• Support direct reports in developing and maintaining their clientele.
• Perform makeup applications, skincare analysis, and product demonstrations for guests.
• Stay informed about industry trends, products, and services, including their ingredients and benefits.
• Maintain regular attendance and hold store associates accountable to the attendance policy.
• Attract, hire, retain, and source diverse talent for salon and boutique teams, and address staffing needs.
• Build an engaged team through collaboration, communication, work prioritization, and coaching that supports guest loyalty.
• Create an inclusive environment that encourages associate growth and engagement.
• Support manager and associate development through training, feedback, coaching, performance reviews, succession planning, and development plans.
• Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
• Build professional relationships with peers and brand partners to support sales and service goals.
• Model teamwork and guest service excellence alongside the leadership team, providing direction and sharing best practices.
• Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of a helpful guest experience.
• Ensure compliance with company policies, procedures, and standards, including the Infection Control Policy, and enforce the dress code.
• Use the scheduling tool to create and adjust schedules, manage attendance, and schedule associates to support guest experience, sales, loss reduction, accurate reporting, and company directives.
• Use the task management tool to prioritize and execute store workload, including resets, pricing, inventory tasks, cleaning, and replenishment.
• Protect company assets and minimize loss by maintaining safety, inventory control, cash management, and loss-prevention standards.
• Execute inventory-control processes, including handling known theft, damages, hazardous waste, inventory adjustments, and product returns, and complete theft reports as needed.
• Support continuous improvement by encouraging adoption of company initiatives and technology and ensuring store tasks are completed.
• Use company programs, tools, and resources to improve store performance.
• Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive information to field and services leadership.
• Attend corporate business meetings and conferences.

Benefits

• Paid time off for eligible full-time positions.
• Health insurance for eligible full-time positions.
• Dental insurance for eligible full-time positions.
• Vision insurance for eligible full-time positions.
• Life insurance for eligible full-time positions.
• Disability benefits for eligible full-time positions.
• Eligible associates may earn additional compensation under the company bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed