Experience Lead

State Farm•Dunwoody, GA

1d•Hybrid

About The Position

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most. Hybrid Work arrangement: A "Hybrid" position means selected candidates will be assigned to a facility and will spend some time working both in office and from their home. SPONSORSHIP: Applicants for this position are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity. Grow Your Skills, Grow Your Potential

Requirements

Seven or more years of applicable experience in Experience Design, Product Design, UX Strategy, Service Design, Design Research, or a related discipline
Demonstrated experience leading ambiguous Discovery efforts and shaping new products, services, or capabilities from problem definition through validated experience strategy
Strong knowledge of human centered design, product discovery, service design, research, prototyping, Design Thinking, and iterative experimentation
Experience synthesizing research, analytics, business context, and technical information into hypotheses, experience strategies, success measures, and actionable recommendations
Strong facilitation, storytelling, and stakeholder leadership skills, with the ability to influence decisions across Product, Technology, Research, Design, business partners, governance groups, and senior leaders
Ability to provide strategic and creative direction while enabling practitioners to maintain ownership of detailed design and execution across multiple concurrent initiatives
Proficiency in Figma, FigJam, prototyping, and presentation tools, with working knowledge of accessibility, content strategy, interaction design, information architecture, service design, visual design, and established design systems
A portfolio demonstrating strategic thinking, problem framing, research synthesis, concept development, stakeholder influence, experimentation, and measurable customer or business outcomes

Nice To Haves

Experience working in innovation, incubation, emerging technology, new product development, or enterprise experimentation
Current or previous Experience Lead experience, or senior Product Experience Designer experience with demonstrated readiness to lead complex engagements
Practical experience applying artificial intelligence across product, design, research, or operational workflows to improve quality, efficiency, learning, decision making, or customer and employee experiences
Experience designing, building, configuring, or evaluating artificial intelligence agents and agentic workflows, including capabilities, instructions, data requirements, testing, evaluation criteria, and human oversight
Familiarity with Visual Studio Code, OpenAI Codex, Claude Code, or comparable development and agentic coding tools, including their use for prototyping, research synthesis, artifact creation, and workflow automation
Experience partnering with Product and Technology on artificial intelligence functionality, integrations, responsible use, and both no code and coded proof of concept activities
Experience operating within a large and complex enterprise, with State Farm Product Design or Experience Design experience preferred

Responsibilities

Lead Experience Design across multiple innovation initiatives, providing strategic continuity from Intake and Discovery through proof of concept, Pilot, and Transition
Partner with Product, Technology, Enterprise Research, business partners, and Experience Design practitioners to clarify opportunities, define problems, align on intended value, and identify the assumptions and evidence needed to move forward
Lead Discovery by combining research, data, facilitation, service design, concept development, and prototyping to evaluate customer desirability, business viability, technical feasibility, and strategic alignment
Translate insights into clear experience strategies, priority use cases, hypotheses, success measures, decision ready artifacts, and recommendations for experimentation
Provide strategic and creative direction as practitioners move concepts into detailed design, testing, and delivery, ensuring the validated problem, experience intent, and intended outcomes remain connected to execution
Evaluate research and experiment results, communicate recommendations to teams and leaders, and help determine whether initiatives should advance, change direction, require further validation, pause, or exit
Champion customer centered and evidence based decision making while advancing Experience Design standards, tools, accessibility, design systems, and practitioner development across the Innovation portfolio