Experience Director

Playbook•Boca Raton, FL

1d•$115,000•Onsite

About The Position

Your mission is to own strategy, cross-functional integration, and overall asset performance across a large office campus in Boca Raton, FL. You lead the on-site amenity and events team (Manager of Community & Events, Wellness Program Manager, Experience Coordinator) and serve as the primary strategic liaison to Property Management and Ownership. By aligning programming, operations, amenity management, and partner relationships, you build a high-performing campus environment that delivers measurable ROI, elevated tenant retention, and 5-star guest experiences. As the ultimate curator of the site, you fuel connection, productivity, and tenant longevity by leading with a "house proud" mentality. You clear the way for your team and tenants, ensuring every operational detail across meeting spaces, fitness centers, and common areas is managed end-to-end so the complex machinery behind the scenes remains invisible. Remaining calm in the chaos, you foster a culture of excellence where spaces are perfectly staged and every community interaction is delivered with warmth, care, and presence.

Requirements

5+ years of management experience within the hospitality, workplace experience, amenity operations, event programming, or community-led environments, with exposure to commercial real estate strongly preferred.
Demonstrated experience leading high-performing teams.
Experience fully owning and managing budgets, and interpreting financial performance to inform operational and strategic decisions.
Proven experience creating and presenting operational and financial reporting that summarizes key metrics, trends, and business impact.
Proficient in corporate communication technology such as Google Suite and Slack.
Comfortable using new and evolving technology systems for membership management.
Confidence using marketing tools like Marq, Canva, or templated platforms.
Experience working cross-functionally with internal teams and external partners to deliver high-touch, well-executed experiences.
Comfort operating in a fast-paced, evolving environment with a high degree of ownership, autonomy, and accountability.

Responsibilities

Lead and manage the on-site team (Community & Events Manager, Wellness Program Manager, and Experience Coordinator) while establishing clear operating standards and accountability across all roles and services.
Build a high-performing, hospitality-driven operating model that delivers a cohesive and consistent brand experience.
Serve as a strategic partner to your clients, aligning Playbook teams and our partners to ensure seamless daily operations and execution in support of service objectives.
Develop and deliver monthly financial, operational, and impact reporting summarizing key performance metrics, revenue growth, and ROI for ownership and stakeholders.
Act as the cross-functional leader responsible for integrating F&B operators, key partners, and retail tenants into the amenity program.
Align sales, operations, marketing, and tenant programming to deliver a unified, well-executed experience.
Build strong, trust-based relationships with corporate tenants, office managers, and executive leaders to drive building retention and satisfaction.
Own and execute the building’s asset and experience strategy, leveraging amenities, programming, and services to drive leasing velocity, tenant retention, and measurable return on investment.
Own the campus P&L, vendor contracts, amenity budgets, and revenue performance across event spaces and wellness lines.
Build trusted, long-term relationships with ownership, property management, leasing, and tenants.
Proactively gather feedback, translate insights into tailored recommendations, and deliver clear reporting that demonstrates impact and value.
Oversee the development and execution of a balanced, annual campus calendar encompassing wellness, cultural, social, and professional experiences.
Balance free tenant engagement activations with high-margin, revenue-generating commercial events.
Evaluate event performance metrics continuously to optimize tenant participation, guest satisfaction, and commercial return.
Own the promotion, adoption, and daily management of the tenant experience mobile app, driving high active user registration, event RSVPs, and amenity booking.
Lead campus-wide marketing strategies—combining digital app notifications, physical signage, email campaigns, and promotional collateral—to ensure programming and amenities are highly visible to all members.
Maintain 5-star brand standards across all digital communication touchpoints, marketing materials, and in-app content.