Director Experience

Lifespace Communities • Dallas, TX

1d • $152,200 - $220,700 • Onsite

About The Position

At Lifespace Communities, exceptional experiences aren’t just about service, they drive resident loyalty, referrals, reputation, occupancy, and growth. We’re looking for a Director of Experience to lead how we design, deliver, and continuously improve the experience of our residents, families, prospects, and team members across our communities. This is an enterprise leadership role for a strategic operator who knows how to turn experience strategy into measurable business results.

Requirements

• 7–10 years of progressive leadership experience in senior living, hospitality, healthcare, customer/resident experience, multi-site operations, or another high-touch service environment.
• Success leading enterprise or multi-location transformation.
• A track record of turning strategy into frontline execution and measurable results.
• Strong executive presence with the ability to influence senior leaders and engage frontline teams.
• Experience using customer feedback, operational metrics, and business data to drive improvement.
• Bachelor’s degree in a related field.
• Ability to travel regularly to Lifespace communities.

Responsibilities

• Shape the end-to-end resident and prospect experience, from first inquiry and sales tour through move-in and ongoing community life.
• Turn strategy into action through scalable standards, playbooks, training, leader routines, and accountability.
• Transform resident and family feedback into meaningful, measurable improvements.
• Partner with Operations, Sales, Marketing, HR, Clinical, Culinary, and Technology to remove friction and elevate service.
• Strengthen the prospect journey to improve referrals, conversion, reputation, and occupancy.
• Build Experience scorecards connecting customer insights and operational performance to business and financial outcomes.
• Champion a culture where personalized experiences become part of how we operate every day.

What This Job Offers

• Job Type: Full-time
• Career Level: Director