Director Experience

Lifespace Communities • Dallas, TX

16h • Onsite

About The Position

At Lifespace Communities, exceptional experiences are crucial for resident loyalty, referrals, reputation, occupancy, and growth. We are seeking a Director of Experience to lead the design, delivery, and continuous improvement of resident, family, prospect, and team member experiences across our communities. This is an enterprise leadership role for a strategic operator focused on translating experience strategy into measurable business results.

Requirements

• 7–10 years of progressive leadership experience in senior living, hospitality, healthcare, customer/resident experience, multi-site operations, or another high-touch service environment.
• Success leading enterprise or multi-location transformation.
• A track record of turning strategy into frontline execution and measurable results.
• Strong executive presence with the ability to influence senior leaders and engage frontline teams.
• Experience using customer feedback, operational metrics, and business data to drive improvement.
• Bachelor’s degree in a related field.
• Ability to travel regularly to Lifespace communities.

Responsibilities

• Shape the end-to-end resident and prospect experience, from first inquiry and sales tour through move-in and ongoing community life.
• Turn strategy into action through scalable standards, playbooks, training, leader routines, and accountability.
• Transform resident and family feedback into meaningful, measurable improvements.
• Partner with Operations, Sales, Marketing, HR, Clinical, Culinary, and Technology to remove friction and elevate service.
• Strengthen the prospect journey to improve referrals, conversion, reputation, and occupancy.
• Build Experience scorecards connecting customer insights and operational performance to business and financial outcomes.
• Champion a culture where personalized experiences become part of how we operate every day.

What This Job Offers

• Job Type: Full-time
• Career Level: Director