Experience Design Senior Associate

JPMorgan Chase & Co.•New York, NY

3h•$114,000 - $165,000

About The Position

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services. As an Experience Design Senior Associate in JP Morgan Wealth Management, Self-Directed Investing, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMorgan Chase's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

Requirements

3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences

Nice To Haves

Design end-to-end self-directed investing journeys (discover → research → validate → trade) for equities, ETFs, mutual funds, and other funds, ensuring clarity, confidence, and speed from idea to execution across native and web experiences.
Partner with Product, Research, Data, and Engineering to translate market data, fundamentals, performance, fees, and risk signals into intuitive research, comparison, and validation experiences (screeners, quote pages, watchlists, product detail, and pre-trade workflows).
Create and maintain cross-platform interaction patterns for order entry and trade management (e.g., market/limit orders, estimated costs, disclosures, confirmations, order status, and post-trade views), balancing client control with risk/compliance requirements.
Drive usability improvements for critical investing moments—instrument selection, account context, funding/settlement cues, and error prevention/recovery—using experimentation, funnel analysis, and qualitative research to reduce friction and increase conversion.
Leverage AI-assisted design workflows to accelerate exploration and delivery (rapid concept generation, content variations, heuristic checks), and produce high-fidelity prototypes that validate complex investing interactions quickly with stakeholders and clients.

Responsibilities

Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking